Customer Service Coordinator | 5 Days | Up To $3K - 4461
$ 2,500 - $ 3,000 / month
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Customer Service Coordinator
Salary: $2500 - $3000
Working days & hours: Mon – Fri, 9am - 545pm
Working Location: Henderson Rd
Job scopes:
- Provide customer service support to call-in/walk in customers.
- Provide administrative support to the service team which include generating
- quotation, order processing, maintenance contract, faxes, e-mails, filing, and handling enquires to both through phone and e-mail.
- Support Service HOD in tender documentation and ensure timely submission as
- required.
- Generate Monthly Service report and Quality Objectives Report for Management Review.
- Monitoring, updating, and tracking of service maintenance schedule to ensure the timely performance by the service engineers.
- Prepare and process warranty claims to our principals & suppliers.
- Monitor and prepare maintenance contract.
- Monitor and maintain minimum stock level & replenishment for both service spare parts and accessories.
- Provide customers’ order management
- Maintain close liaison with Service team, Logistics and customers to ensure orders are processed and deliver timely to the customer.
- Preparing of purchase orders for both local and overseas principals & suppliers
- Liaise with suppliers to request for quotations.
- Tracking and follow-up on incoming shipments to ensure orders are shipped and necessary documentations arrived on time for clearance.
- Verify invoices from suppliers, forwarders and insurance agencies against
- quotations received to ensure that correct amount is billed before submitting to accounts for processing.
- Ensure proper documentation & filing system to ease tracking and retrieval.
- Handles any ad-hoc duties as assigned.
Email: [email protected]
Tan Yong Zhi (Jackson) | Reg: R24124461
The Supreme HR Advisory Pte. Ltd | EA No: 14C7279
Customer Service Coordinator
Salary: $2500 - $3000
Working days & hours: Mon – Fri, 9am - 545pm
Working Location: Henderson Rd
Job scopes:
- Provide customer service support to call-in/walk in customers.
- Provide administrative support to the service team which include generating
- quotation, order processing, maintenance contract, faxes, e-mails, filing, and handling enquires to both through phone and e-mail.
- Support Service HOD in tender documentation and ensure timely submission as
- required.
- Generate Monthly Service report and Quality Objectives Report for Management Review.
- Monitoring, updating, and tracking of service maintenance schedule to ensure the timely performance by the service engineers.
- Prepare and process warranty claims to our principals & suppliers.
- Monitor and prepare maintenance contract.
- Monitor and maintain minimum stock level & replenishment for both service spare parts and accessories.
- Provide customers’ order management
- Maintain close liaison with Service team, Logistics and customers to ensure orders are processed and deliver timely to the customer.
- Preparing of purchase orders for both local and overseas principals & suppliers
- Liaise with suppliers to request for quotations.
- Tracking and follow-up on incoming shipments to ensure orders are shipped and necessary documentations arrived on time for clearance.
- Verify invoices from suppliers, forwarders and insurance agencies against
- quotations received to ensure that correct amount is billed before submitting to accounts for processing.
- Ensure proper documentation & filing system to ease tracking and retrieval.
- Handles any ad-hoc duties as assigned.
Email: [email protected]
Tan Yong Zhi (Jackson) | Reg: R24124461
The Supreme HR Advisory Pte. Ltd | EA No: 14C7279