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6 Months Billing Executive (Credit Control) - Woodlands

$ 2,500 - $ 2,500 / month

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Role:

Responsible for payment reconciliation, dunning process, customer payment monitoring, and providing support to the customer service team.

Key Responsibilities:



Payment Reconciliation:

Ensure all payments across channels match bank statements and customer balances.
Update customer payments accurately, including unallocated payments.
Process recurring payments (GIRO & credit card) on time.



Dunning Process (Payment Reminders & Collection):

Send reminders via letters, emails, and SMS.
Follow up with uncontactable customers.
Waive late payment interest per policy.
Negotiate installment plans and reconcile transferred accounts.
Conduct arrears calls and report on security deposit status.



Customer Payment & Arrears Monitoring:

Track overdue payments and ensure follow-ups by call center agents.
Initiate transfer of non-paying customers to SP Services.
Prepare transfer-out letters and escalate uncollectible debts to collection agencies.
Process refunds for excess payments/security deposits.



Customer Service Support:

Assist the customer service team with inquiries and training.
Mail forms, process GIRO/credit card applications, and update system records.
Handle additional tasks assigned by the supervisor.




Requirements:


Diploma in Business/Commerce.
Basic IT knowledge and proficiency in Microsoft Excel.
At least 2 years of experience in accounts receivable/payable.

For interested candidates, please send your updated resume:
Email: angelateh@recruitexpress.com.sg
Telegram: @Angie_TL
Whatsapp: +65 96272860

Angela Teh Ling Wei
(CEI No.R1104464)
Recruit Express Pte Ltd
EA License No. 99C4599