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Survey Experience Officer (CLFS - Inbound - Contingency)

Salary undisclosed

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  • Respond to survey enquiries via inbound calls and emails
  • Assist the respondents to complete the survey
  • Conduct survey interviews via outbound calls
  • Reach out to the respondents to assist them to complete the survey
  • Compile, record, input survey returns and data accurately into the system
  • Conduct verification to ensure completeness and accuracy of data collected
  • Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
  • Explain survey objectives to respondent
  • Interpret survey questions to help respondents’ comprehension
  • Respond to queries from respondents in a professional manner
  • Ensure that the given KPI are being met based on the project timeline
  • Provide status report to the supervisor

Requirements:

  • At least ‘A’ levels qualification or equivalent.
  • Equipped with work experience in survey operations, sales, or customer service role.
  • Those without the academic qualifications will be considered with relevant work experience.
  • Applicants with call center background, direct sales and customer fronting will be advantageous.
  • Strong phone and verbal communication skills along with active listening
  • Able to handle objections and complaints and proficiently de-escalate these cases.
  • Proficient in Microsoft Excel and internet usage.
  • Effective team player but also an efficient individual contributor.
  • Selected applicants are required to complete a training course and passed the assessment test before
being deployed to operations.
  • Only Singaporeans may apply.


PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1989461 (Suzana Binte Slemat)
GOREF: 10244