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Jobs or company...

IT Support Engineer (PACS)

$ 2,800 - $ 3,800 / month
Checking job availability...
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Job Responsibilities:

  • Support and coordinate with Imaging Centre’s Radiologist / Radiographer / Concierge / Operation Staff [Not limited to] and perform troubleshooting on systems and administer everyday IT activities related to the Imaging Centre’s system.
  • Install and provide L1 support for the workstations and modalities used by the imaging center. You will also handle all application administration tasks and test any vendor-recommended modifications to enhance the clinical system's functionality.
  • Monitor all tasks and timely resolve of all issues reported for PACS / CMS applications and those associated equipment, perform troubleshoot on all moderate and complex issues and provide appropriate feedback.
  • Participate and coordinate with Group IT on dispatch, phone and remote support of imaging centre’s system.
  • Maintain proper asset inventory / documentation / workflow mapping on all imaging centre’s system and work processes and monitor all logs for error reported.
  • Plan and support Preventive Maintenance / Power & Network Maintenance of Imaging Centre’s clinical systems.
  • Analyse and monitor imaging system’s performance / user processes and recommend changes to the improve and optimize the imaging system workflow.
  • Coordinate and consult with Group IT to ensure data security and proper compliance of security framework and process are followed.
  • Coordinate with [Below Listed] to resolve all imaging centre’s related integration / application issues and perform L1 administration / troubleshooting on PACS / CMS.
  • (B2B Integration) Business Partners
  • (B2B Integration) Outsource Vendors
  • PACS Vendor
  • CMS Vendor
  • Modalities Vendor
  • (Referring Clinic) CMS Vendor
  • (Referring Clinic) Clinician
  • Patient
  • Coordinate with Group IT and perform troubleshooting on imaging centre’s system and assist to resolve relevant IT hardware and network issues.
  • Coordinate with Group IT with other IT requests / projects / initiative relating to imaging centre
  • Provide training to all imaging centre’s user and referring clinician for PACS related matters
  • Performs other duties as assigned.

Requirement:

  • Diploma in IT or related field and minimum of two (2) years relevant experience
  • Knowledge of supporting / administration of Clinic Management System (CMS)
  • Knowledge of supporting Picture Archiving and Communications Systems (Imaging PACS) and Imaging Modalities (Preferred)
  • Domain knowledge in Healthcare Industry
  • Good analytical, interpersonal and problem-solving skills with strong end-to-end communication and troubleshooting skills. Team player to be able to work in a fast-paced environment.
  • Candidates with minimum of two (2) years of IT administration experience would be considered

Job Type: Full-time

Pay: $2,800.00 - $3,800.00 per month

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Work Location: In person