Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Survey Experience Quality Manager

$ 7,000 - $ 7,000 / month
Checking job availability...
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Responsibilities:

  • Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.
  • Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs), execution, and contingencies.
  • Provide strategic plans to synergize mailboxes and escalation management to attain timely and professional deliveries with articulacy.
  • Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.
  • Align objectives and setting expectations with Stakeholders on realistic Service Levels versus email volume, timeframe, and other correlating factors.
  • Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.
  • Perform service recovery calls/emails as needed for de-escalation.
  • Determining call quality and standards via call audits and calibrations.
  • Evaluate and improve current email templates for continuous improvement.
  • Ensure team is fully utilized during lull period by initiatives to support continuous productivity.
  • Timely reporting to management team and stakeholders
  • Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.
  • Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.
    • Perform other adhoc duties as assigned.

Requirements:

  • Possess a degree in related fields.
  • Equipped with at least 5 to 7 years in quality service experience with 2 years of managerial expertise.
  • Applicants with call centers, statistical and/or large data processing background will be advantageous.
  • Proficient in MS Word, Excel, and PowerPoint due to intensities of reporting and communication plans.
  • Able to communicate effectively and manage different hierarchies in internal and external environment.
  • 6 + 6 months contract (Highly renewable)
  • Location: Central
  • Salary up to $7K
  • 5 days work week (Mon - Fri)


PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1982883 (Koh Wei Ling (Gao WeiLing))
GOREF: 11030