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Technical Support Engineer - Robotics

$ 3,200 - $ 4,000 / month

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Responsibilities:

Collaborating with the technical team to diagnose and resolve technical issues reported

by customers.

Document and report recurring issues to support continuous improvement and product

development.

JIRA Ticket Monitoring and Resolution (Robot issues and requests), which include:

Assigning tickets to appropriate assignee, and ensuring all tickets are closed

eventually with proper updates to the tickets.

Providing resolution as a tier-3 technical support for robotic systems, including

hardware, software, and firmware components.

Client communication and support - manage multiple client groups and maintain

proactive communication (including WhatsApp responses, execution of action items from

client meetings)

Review and verify client reports before sending them to clients

Requirements:

Diploma in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science,

or a related field.

2+ years of experience in technical support

Excellent problem-solving skills with the ability to tackle complex technical issues.

Strong communication and interpersonal skills, with the ability to effectively bridge gaps

between technical and non-technical teams.

Good English communication skills (verbal and written).

Familiarity with Linux platforms, including configuration, Unix shell scripting, and

Command Line Interface (CLI) operations.

Job Types: Full-time, Permanent

Pay: $3,200.00 - $4,000.00 per month

Schedule:

  • Monday to Friday

Work Location: In person