Senior Technical Support Engineer
Salary undisclosed
Checking job availability...
Original
Simplified
IMMEDIATE VACANCY
Position: Senior Support Specialist
Location: Kallang Pudding Road (Singapore)
Duration: Permanent
Industry: IT Industry
Key Responsibilities
- Mentor and coach Technical Support Team to provide customers with exceptional support; including prioritizing assigned workflow, monitoring and resolving issues and incidents, and ensuring accurate and timely documentation of all requests and outstanding issues
- Provide on-site and remote technical support (Level 2 and Level 3) to end-users, including installations, configurations, and troubleshooting hardware & software, OS (Linux/Windows/ Mac) and network issues.
- Oversee daily team operations, ensuring efficiency and the successful execution of tasks
- Ensure that customers experience exceptional service levels by proactively liaising with other internal departments to solve problems and provide seamless support
- Assist with escalations and incidents, along with the Support Manager, effectively as appropriate, liaising confidently with customers to clarify details and enable accurate problem definition
- Advising clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance.
- Ensure the quality of Support meets our high Customer Service standards by delivering against and exceeding team performance, SLA’s and other KPI’s
- Proactively creates suggestions on improvements and processes for the team and improve the customer experience, and act as voice of the customer
- Occasionally required to work after regular hours and or specific overtime, in line with the global business needs.
Skills and Experiences likely include:
- Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure.
- Experience providing High Level support for Network and System and Server Administration Platform includes but not limited to; assisting Level 1 support, when needed and ability to diagnose and resolve basic and complex technical issues.
- Strong understanding of IT related duties and business role.
- Ability to grasp new contexts, think beyond traditional solutions and challenge.
- Priority will be given to those able to start immediately and locals.
Working Hours: 9:00 AM to 6:00 PM (may require overtime, if needed)
Due to high volume of applicants, only successful candidate will be contacted.
Job Types: Full-time, Permanent
Pay: $4,500.00 - $6,000.00 per month
Benefits:
- Health insurance
- Parental leave
- Professional development
- Promotion to permanent employee
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Experience:
- IT support: 1 year (Preferred)
Location:
- Singapore 349307 (Required)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
IMMEDIATE VACANCY
Position: Senior Support Specialist
Location: Kallang Pudding Road (Singapore)
Duration: Permanent
Industry: IT Industry
Key Responsibilities
- Mentor and coach Technical Support Team to provide customers with exceptional support; including prioritizing assigned workflow, monitoring and resolving issues and incidents, and ensuring accurate and timely documentation of all requests and outstanding issues
- Provide on-site and remote technical support (Level 2 and Level 3) to end-users, including installations, configurations, and troubleshooting hardware & software, OS (Linux/Windows/ Mac) and network issues.
- Oversee daily team operations, ensuring efficiency and the successful execution of tasks
- Ensure that customers experience exceptional service levels by proactively liaising with other internal departments to solve problems and provide seamless support
- Assist with escalations and incidents, along with the Support Manager, effectively as appropriate, liaising confidently with customers to clarify details and enable accurate problem definition
- Advising clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance.
- Ensure the quality of Support meets our high Customer Service standards by delivering against and exceeding team performance, SLA’s and other KPI’s
- Proactively creates suggestions on improvements and processes for the team and improve the customer experience, and act as voice of the customer
- Occasionally required to work after regular hours and or specific overtime, in line with the global business needs.
Skills and Experiences likely include:
- Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure.
- Experience providing High Level support for Network and System and Server Administration Platform includes but not limited to; assisting Level 1 support, when needed and ability to diagnose and resolve basic and complex technical issues.
- Strong understanding of IT related duties and business role.
- Ability to grasp new contexts, think beyond traditional solutions and challenge.
- Priority will be given to those able to start immediately and locals.
Working Hours: 9:00 AM to 6:00 PM (may require overtime, if needed)
Due to high volume of applicants, only successful candidate will be contacted.
Job Types: Full-time, Permanent
Pay: $4,500.00 - $6,000.00 per month
Benefits:
- Health insurance
- Parental leave
- Professional development
- Promotion to permanent employee
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Experience:
- IT support: 1 year (Preferred)
Location:
- Singapore 349307 (Required)
Willingness to travel:
- 100% (Preferred)
Work Location: In person