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Customer Care Officer

$ 3,000 - $ 4,000 / month

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Responsibilities

Responsible for providing exceptional customer service to prospective and current students/parents and other stakeholders. This role involves handling inquiries, managing communication, and ensuring a positive experience. The Customer Care Officer will act as the primary point of contact for all customer-related issues and support the school's mission of delivering outstanding educational services.

Customer Interaction

  • Greet and assist visitors, students, and parents with a friendly and professional demeanor.
  • Respond promptly to inquiries via phone, email, and in-person, providing accurate information about school programs, admissions procedures, and other services.

Communication Management

  • Maintain clear and effective communication with parents and students, ensuring they are informed about school events, policies, and updates.
  • Manage and update the school’s customer service database, ensuring all interactions are logged and followed up as necessary.

Issue Resolution

  • Address and resolve concerns or complaints in a timely and empathetic manner.
  • Attend to and resolve complex issues by liaising with the appropriate department or personnel.

Administrative Duties

  • Manage queries on helpdesk and assist to resolve tickets directed to Customer Success.
  • Support administrative tasks such as data entry, filing, and maintaining accurate student records.

Feedback and Improvement

  • Collect and analyze feedback from students and parents to identify areas for improvement in customer service.
  • Participate in training and development programs to enhance customer care skills and knowledge.

Requirements:

  • Experience in a customer service or administrative role, preferably within an educational setting.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to handle sensitive and confidential information.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Problem-solving skills and a proactive attitude towards addressing issues.
  • Friendly and approachable with a positive attitude.
  • Commitment to providing high-quality customer service and contributing to the school’s success.

Job Type: Full-time

Pay: $3,000.00 - $4,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Parental leave
  • Professional development

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend availability

Work Location: In person