Customer Service Advisor (Administrative / Support Function / CRM) INF)
Our client, a prominent MNC company specializing in the distribution of industrial equipment and the leasing of commercial vehicles in Singapore, is seeking for talents for the position of Customer Service Advisor.
Working Location : North Singapore (Senoko Area) - Company bus available from Admiralty MRT
Working Hours : 5.25 Days (Mon-Fri, 8.30am to 5.30pm) & Alternate Saturdays (8.30am to 12.30pm)
Remuneration Package :
- Basic up to S$ 2,600
- Standby Allowance
- Variable Bonus (up to 3 months) Bonus payout structure – 1 month in December & 2 months in June (Subjected to individual performance)
- OT Allowance
- Flexi Dollars S$ 700 per annum
Job Description :
- Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
- Identifying and responding to customers’ needs by providing accurate information and advice
- Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
- Coordination with internal and external stakeholders like customers, contactors, workshop & etc
- Prepare quotation and raise Work Orders accordingly
- Raise job orders to workshops & contractors
- Liaise with controllers & contractors on service / repair quality and price of work
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
- Update the service/repair schedule and vehicle collection with customers
- To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines
- Escalate more pressing issues to Supervisors
- Performs ad hoc duties as assigned by Supervisors
Job Requirements :
- Able to work under pressure, multi-task, prioritize and manage time effectively
- Meticulous and has a good work ethic
- Relevant customer service / administrative / support function experience
- MS Office Skills
- Familiar with CRM system is an added advantage
- Attentive, adaptable and responsible with good communication skills
- Mandarin speakers would be preferred to liaise with mandarin speaking customers and stakeholders
< Please be notified that only shortlisted candidates will be notified >
Ian Fong | R22106545
Recruit Now Singapore Pte Ltd | EA No: 21C0845
Our client, a prominent MNC company specializing in the distribution of industrial equipment and the leasing of commercial vehicles in Singapore, is seeking for talents for the position of Customer Service Advisor.
Working Location : North Singapore (Senoko Area) - Company bus available from Admiralty MRT
Working Hours : 5.25 Days (Mon-Fri, 8.30am to 5.30pm) & Alternate Saturdays (8.30am to 12.30pm)
Remuneration Package :
- Basic up to S$ 2,600
- Standby Allowance
- Variable Bonus (up to 3 months) Bonus payout structure – 1 month in December & 2 months in June (Subjected to individual performance)
- OT Allowance
- Flexi Dollars S$ 700 per annum
Job Description :
- Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
- Identifying and responding to customers’ needs by providing accurate information and advice
- Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
- Coordination with internal and external stakeholders like customers, contactors, workshop & etc
- Prepare quotation and raise Work Orders accordingly
- Raise job orders to workshops & contractors
- Liaise with controllers & contractors on service / repair quality and price of work
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
- Update the service/repair schedule and vehicle collection with customers
- To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines
- Escalate more pressing issues to Supervisors
- Performs ad hoc duties as assigned by Supervisors
Job Requirements :
- Able to work under pressure, multi-task, prioritize and manage time effectively
- Meticulous and has a good work ethic
- Relevant customer service / administrative / support function experience
- MS Office Skills
- Familiar with CRM system is an added advantage
- Attentive, adaptable and responsible with good communication skills
- Mandarin speakers would be preferred to liaise with mandarin speaking customers and stakeholders
< Please be notified that only shortlisted candidates will be notified >
Ian Fong | R22106545
Recruit Now Singapore Pte Ltd | EA No: 21C0845