Customer Analytics & Success Manager
$ 5,000 - $ 8,500 / month
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My Client in the Maritime industry providing smart digital shipping solutions is seeking a proactive, customer-focused individual to manage and optimize client relationships. As a Customer Analytics & Success Manager, you will play a key role in ensuring our clients derive maximum value from our products and services, driving customer satisfaction and loyalty.
Customer Analytics & Success Manager
Key Responsibilities:
- Data-Driven Insights: Analyze customer data to uncover trends, usage patterns, and actionable insights, empowering clients to make informed decisions.
- Client Relationship Management: Serve as the primary point of contact for clients, proactively managing relationships and ensuring clear, documented communication (functional support, status meetings, etc.).
- Onboarding & Training: Oversee customer onboarding, including product demos, training sessions, documentation, and presentations to ensure smooth adoption of our solutions
- Maximise Product Usage: Assist customers in fully utilising our tools and services, helping them gain valuable insights and derive maximum benefit.
- Data Analysis & Reporting: Support clients with data analysis, creating relevant reports, and offering insights to drive decision-making.
- Customer Needs Assessment: Understand client requirements in-depth and recommend solutions by leveraging both existing and new platform features.
- Feedback & Product Development: Gather client feedback and provide input to the product team for feature improvements, including functional specifications.
- Cross-functional Collaboration: Work closely with experts, technical, product, and software teams to resolve client issues and assist in the development of new features.
- Customer Satisfaction & Loyalty: Ensure high customer satisfaction by addressing concerns, building trust, and maintaining a positive company image.
- Fleet Performance Monitoring: Oversee fleet monitoring activities, including baseline building, benchmarking, and performance analysis. Assist customers in setting relevant KPIs.
- Ongoing Engagement: Conduct regular meetings with customers to ensure quality engagement levels and maximise the value they get from our solutions.
- Sales Support: Provide technical expertise and product knowledge to support the sales team in customer discussions.
- Pilot Project Management: Manage and oversee pilot projects, ensuring successful implementation and customer feedback.
- Database & Documentation Maintenance: Ensure accurate and up-to-date vessel database management and associated documentation.
Requirements:
- Industry Knowledge: Knowledge in fleet performance analysis, marine engineering, and naval architecture. Experience with offshore support vessels is a plus.
- Analytical Skills: Strong critical thinking and problem-solving abilities, particularly with data analysis and engineering approaches.
- Communication Skills: Excellent interpersonal skills with a professional demeanor, able to communicate effectively with diverse stakeholders.
- Operational Understanding: Solid understanding of ship operations and the roles/responsibilities of stakeholders involved.
- Shipping experience At least 8 years shipping working experiences, data analytics and able to communicate and present findings in composed and confident manner to internal and external stateholders
My Client in the Maritime industry providing smart digital shipping solutions is seeking a proactive, customer-focused individual to manage and optimize client relationships. As a Customer Analytics & Success Manager, you will play a key role in ensuring our clients derive maximum value from our products and services, driving customer satisfaction and loyalty.
Customer Analytics & Success Manager
Key Responsibilities:
- Data-Driven Insights: Analyze customer data to uncover trends, usage patterns, and actionable insights, empowering clients to make informed decisions.
- Client Relationship Management: Serve as the primary point of contact for clients, proactively managing relationships and ensuring clear, documented communication (functional support, status meetings, etc.).
- Onboarding & Training: Oversee customer onboarding, including product demos, training sessions, documentation, and presentations to ensure smooth adoption of our solutions
- Maximise Product Usage: Assist customers in fully utilising our tools and services, helping them gain valuable insights and derive maximum benefit.
- Data Analysis & Reporting: Support clients with data analysis, creating relevant reports, and offering insights to drive decision-making.
- Customer Needs Assessment: Understand client requirements in-depth and recommend solutions by leveraging both existing and new platform features.
- Feedback & Product Development: Gather client feedback and provide input to the product team for feature improvements, including functional specifications.
- Cross-functional Collaboration: Work closely with experts, technical, product, and software teams to resolve client issues and assist in the development of new features.
- Customer Satisfaction & Loyalty: Ensure high customer satisfaction by addressing concerns, building trust, and maintaining a positive company image.
- Fleet Performance Monitoring: Oversee fleet monitoring activities, including baseline building, benchmarking, and performance analysis. Assist customers in setting relevant KPIs.
- Ongoing Engagement: Conduct regular meetings with customers to ensure quality engagement levels and maximise the value they get from our solutions.
- Sales Support: Provide technical expertise and product knowledge to support the sales team in customer discussions.
- Pilot Project Management: Manage and oversee pilot projects, ensuring successful implementation and customer feedback.
- Database & Documentation Maintenance: Ensure accurate and up-to-date vessel database management and associated documentation.
Requirements:
- Industry Knowledge: Knowledge in fleet performance analysis, marine engineering, and naval architecture. Experience with offshore support vessels is a plus.
- Analytical Skills: Strong critical thinking and problem-solving abilities, particularly with data analysis and engineering approaches.
- Communication Skills: Excellent interpersonal skills with a professional demeanor, able to communicate effectively with diverse stakeholders.
- Operational Understanding: Solid understanding of ship operations and the roles/responsibilities of stakeholders involved.
- Shipping experience At least 8 years shipping working experiences, data analytics and able to communicate and present findings in composed and confident manner to internal and external stateholders