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Indoor Sales cum Customer Service Executive (with Telemarketing)

$ 2,300 - $ 2,300 / month

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Job Scope & Responsibilities:

Sales & Telemarketing Duties:


Conduct outbound calls to potential and existing customers to promote products/services.
Follow up on leads and inquiries via phone, email, or chat.
Identify customer needs and recommend suitable products/services.
Achieve sales targets through persuasive selling and relationship-building.
Maintain a database of prospective and existing customers for follow-ups.


Customer Service Duties:


Handle inbound calls, emails, and messages to assist customers with inquiries.
Provide accurate product information and pricing details.
Address and resolve customer complaints in a professional manner.
Maintain excellent customer relationships to drive repeat business.


Requirements:


Experience in telemarketing, tele sales, or customer service in logistics/forwarding industry is an advantage.
Strong communication and persuasive selling skills.
Ability to handle objections and negotiate effectively.
Proficiency in Microsoft is a plus.
Positive attitude, resilience, and ability to work in a fast-paced environment.