General Manager

Essential Job Duties & Responsibilities:

Hospitality:

Promotes the core values and culture of restaurant, including but not limited to excellence in food and beverage, service, and hospitality.

Leads service as a section manager. Actively engages in all steps of service including initial greet, menu spiels, order taking, beverage service, food presentation, grilling, check handling, and fond farewells.

Liaises between the FOH and culinary team during service.

Develops positive customer relationships and addresses customer service needs.

Responds efficiently and accurately to customer complaints and reviews.

Finance:

Develops and executes sales and profit plans in line with budgetary goals.

Ensures, and is accountable for, profitability of the store by growing sales and controlling cost of goods.

Directs and oversees ordering and inventory management for all departments of the restaurant.

Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools as directed by the Director of Operations and Financial Controller.

Ensures proper team member coverage per the needs of business while maintaining target labor costs.

Oversees all cash management functions; Maintains proper loss prevention standards, including reviewing cash handling procedures, deposits and safe procedures.

Review daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation.

Operations:

Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc.

Manages service floor employees in their daily responsibilities, providing clear, effective direction.

Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed.

Performs all back office POS functions including employee profile and menu creation.

Plans, executes and communicates all promotions and company information effectively and efficiently.

Conducts facility walk-throughs multiple times per day when on duty to ensure the highest standards of safety, sanitation, cleanliness, and organization are met; addresses all health violations immediately.

Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment.

Ensures that all team members are educated on our products and services. Oversees a regular schedule of service classes open to all employees.

Ensures that all drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards.

Approve any maintenance or repairs needed to keep the property in tip top condition within the budget.

Participate in community events and helps to ensure corporate social responsibility goals of the company are met.

Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Staff Management:

Hire, train, supervise, manage, coach, counsel, and evaluate all employees.

Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions.

Consistently monitors, coaches and encourages management team and hourly service employees to meet Company’s service standards.

Resolves team member or customer conflicts consistent with complaint handling guidelines.

Directs office administrator on postings for open positions and interviewing candidates.

Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates; Facilitates on-going training and development of current staff; Coach and counsel team members for improved performance, documenting developmental plans as necessary. Deliver performance reviews to all employees.

Builds morale and team spirit by fostering a work environment where team members’ input is encouraged.

Responsible for training new employees as assigned.

Standards:

Display knowledge of the brand, culture, and product.

Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.

Maintain professional and respectful behavior when in contact with customers, management, and teammates.

Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.

Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.

Attend and participate in all scheduled meetings, training sessions, and continuing education activities.

Take care of all company property.

Maintain safety, cleanliness, and sanitation standards.

Comply with local laws and regulations.

Qualifications:

Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

Excellent organizational skills and attention to detail.

Possesses a positive, results-oriented, team-player mentality.

Ability to perform under pressure and maintain professionalism when working under stress.

Knowledge of workplace safety procedures and local Health & Safety Standards.

Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).

Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.

Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards.

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Strong analytical and problem-solving skills.

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers.

Ability to maintain a positive working relationship with all third-party vendors.

Ability to execute steps of service in adherence with company policy.

Essential Job Duties & Responsibilities:

Hospitality:

● Promotes the core values and culture of restaurant, including but not limited to excellence in food and beverage, service, and hospitality.

● Leads service as a section manager. Actively engages in all steps of service including initial greet, menu spiels, order taking, beverage service, food presentation, grilling, check handling, and fond farewells.

● Liaises between the FOH and culinary team during service.

● Develops positive customer relationships and addresses customer service needs.

● Responds efficiently and accurately to customer complaints and reviews.

Finance:

● Develops and executes sales and profit plans in line with budgetary goals.

● Ensures, and is accountable for, profitability of the store by growing sales and controlling cost of goods.

● Directs and oversees ordering and inventory management for all departments of the restaurant.

● Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools as directed by the Director of Operations and Financial Controller.

● Ensures proper team member coverage per the needs of business while maintaining target labor costs.

● Oversees all cash management functions; Maintains proper loss prevention standards, including reviewing cash handling procedures, deposits and safe procedures.

● Review daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation.

Operations:

● Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc.

● Manages service floor employees in their daily responsibilities, providing clear, effective direction.

● Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed.

● Performs all back office POS functions including employee profile and menu creation.

● Plans, executes and communicates all promotions and company information effectively and efficiently.

● Conducts facility walk-throughs multiple times per day when on duty to ensure the highest standards of safety, sanitation, cleanliness, and organization are met; addresses all health violations immediately.

● Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment.

● Ensures that all team members are educated on our products and services. Oversees a regular schedule of service classes open to all employees.

● Ensures that all drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards.

● Approve any maintenance or repairs needed to keep the property in tip top condition within the budget.

● Participate in community events and helps to ensure corporate social responsibility goals of the company are met.

● Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Staff Management:

● Hire, train, supervise, manage, coach, counsel, and evaluate all employees.

● Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions.

● Consistently monitors, coaches and encourages management team and hourly service employees to meet Company’s service standards.

● Resolves team member or customer conflicts consistent with complaint handling guidelines.

● Directs office administrator on postings for open positions and interviewing candidates.

● Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates; Facilitates on-going training and development of current staff; Coach and counsel team members for improved performance, documenting developmental plans as necessary. Deliver performance reviews to all employees.

● Builds morale and team spirit by fostering a work environment where team members’ input is encouraged.

● Responsible for training new employees as assigned.

Standards:

● Display knowledge of the brand, culture, and product.

● Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.

● Maintain professional and respectful behavior when in contact with customers, management, and teammates.

● Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.

● Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.

● Attend and participate in all scheduled meetings, training sessions, and continuing education activities.

● Take care of all company property.

● Maintain safety, cleanliness, and sanitation standards.

● Comply with local laws and regulations.

Qualifications:

● Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

● Excellent organizational skills and attention to detail.

● Possesses a positive, results-oriented, team-player mentality.

● Ability to perform under pressure and maintain professionalism when working under stress.

● Knowledge of workplace safety procedures and local Health & Safety Standards.

● Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).

● Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.

● Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards.

● Excellent verbal and written communication skills.

● Excellent interpersonal and customer service skills.

● Strong analytical and problem-solving skills.

● Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

● Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers.

● Ability to maintain a positive working relationship with all third-party vendors.

● Ability to execute steps of service in adherence with company policy.