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- Provide First Call Resolution (FCR) technical support
- Troubleshoot and investigate cause of user’s problem
- Update work information with all troubleshooting steps used in the ticketing system
- Desktop Support through remote access
- Coordination with clients and customer regarding their problems
- Any other ad-hoc duties assigned / required
Job Types: Full-time, Contract
Work Location: In person
- Provide First Call Resolution (FCR) technical support
- Troubleshoot and investigate cause of user’s problem
- Update work information with all troubleshooting steps used in the ticketing system
- Desktop Support through remote access
- Coordination with clients and customer regarding their problems
- Any other ad-hoc duties assigned / required
Job Types: Full-time, Contract
Work Location: In person