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- Report to the Logistics Manager and coordinate and collaborate, monitor and patrol all logistics 3PLs to ensure smooth operation and reliability in the Groups operation.
- Resolves and report day-to-day operation issues or customers complaints if any.
- Handle and process of sales orders based on customers requirements
- Perform timely data inputs and updates
- Coordinates Logistics Operation, arrange inventory allocation, monitor and ensure all orders are duly delivered to customer within a stipulated operation turnaround time.
- Liaise on product availability with overseas counterparts, planners, shipment arrangement with 3rd PL, warehouse and customers
- Maximize space utilization for all shipments
- Coordinate claims processing and shipment tracking
- Maintain the required operations turnaround time and provide supporting documents for accurate and timely customer billing
- Receive customers complaints or problems, coordinate clients wish and requirements with respective internal departments or 3rd Party Logistics Service providers and finally provide timely proposals and solutions to customers
- Maintain good relationship with customers by ensuring supply reliability
- Perform data updates into logistics to support operation
- Back-up fellow team members and provide guidance to lesser experienced members.
- Propose operational improvement and perform consolidation of orders for trading goods
- Performs monthly Stock and Order reconciliation and any other documentation required for month end operation.
- Support in Cross-departmental Audits and Documentations relating to Audit Compliance
- Any other ad-hoc functions
- Diploma / Degree in Logistic, Supply Chain Management or any related discipline
- Min 3 years of relevant working experience in customer service, order fulfillment, shipping, logistics support field from manufacturing industry
- Proficient in MS Office suites and ISO9001 Internal Audit Certification plus point
- Skilled in SAP/ERP SD , MS Excel and MM modules preferred
- Good inter-personal skills, details oriented
- Ability to work with minimal supervision and in a team
- Report to the Logistics Manager and coordinate and collaborate, monitor and patrol all logistics 3PLs to ensure smooth operation and reliability in the Groups operation.
- Resolves and report day-to-day operation issues or customers complaints if any.
- Handle and process of sales orders based on customers requirements
- Perform timely data inputs and updates
- Coordinates Logistics Operation, arrange inventory allocation, monitor and ensure all orders are duly delivered to customer within a stipulated operation turnaround time.
- Liaise on product availability with overseas counterparts, planners, shipment arrangement with 3rd PL, warehouse and customers
- Maximize space utilization for all shipments
- Coordinate claims processing and shipment tracking
- Maintain the required operations turnaround time and provide supporting documents for accurate and timely customer billing
- Receive customers complaints or problems, coordinate clients wish and requirements with respective internal departments or 3rd Party Logistics Service providers and finally provide timely proposals and solutions to customers
- Maintain good relationship with customers by ensuring supply reliability
- Perform data updates into logistics to support operation
- Back-up fellow team members and provide guidance to lesser experienced members.
- Propose operational improvement and perform consolidation of orders for trading goods
- Performs monthly Stock and Order reconciliation and any other documentation required for month end operation.
- Support in Cross-departmental Audits and Documentations relating to Audit Compliance
- Any other ad-hoc functions
- Diploma / Degree in Logistic, Supply Chain Management or any related discipline
- Min 3 years of relevant working experience in customer service, order fulfillment, shipping, logistics support field from manufacturing industry
- Proficient in MS Office suites and ISO9001 Internal Audit Certification plus point
- Skilled in SAP/ERP SD , MS Excel and MM modules preferred
- Good inter-personal skills, details oriented
- Ability to work with minimal supervision and in a team