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Software Support Engineer (L1)

$ 4,000 - $ 4,000 / month

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Job DescriptionYou are hired under a Software company who providing custom software solutions (web app) to their client in FinTech industry.
In this role, you are responsible as a L1 engineer to offer your support to solve our user issues.
  • Salary package up to $4,000 + AWS + VB (approx. 2-3 months bonus)
  • Dynamic & fun working environment
  • Office Location: Tanjong Pagar
Responsibilities: * Provide technical support and assistance to clients via various channels (email, phone, chat, etc.).
  • Understand and troubleshoot software issues reported by clients, resolve them effectively, and provide timely updates on the status of ongoing support cases.
  • Build strong relationships with clients, ensuring clear and effective communication throughout the support process.
  • Utilize support ticketing systems to track and manage support cases, ensuring accurate and up-to-date information.
  • Document troubleshooting steps, solutions, and knowledge base articles to enable self-service support resources for clients.
  • Act as a liaison between clients and internal teams to ensure effective communication and issue resolution.
Requirements:
  • Min diploma in Computer science or any relevant discipline
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients.
  • Customer-centric mindset with a focus on delivering exceptional support experiences.
If you are ready to embark on a journey of modern technologies, we invite you to submit your updated resume now!Ng Kee Hung (Vickus) - R2091423ScienTec Consulting Pte Ltd - 11C5781
Job DescriptionYou are hired under a Software company who providing custom software solutions (web app) to their client in FinTech industry.
In this role, you are responsible as a L1 engineer to offer your support to solve our user issues.
  • Salary package up to $4,000 + AWS + VB (approx. 2-3 months bonus)
  • Dynamic & fun working environment
  • Office Location: Tanjong Pagar
Responsibilities: * Provide technical support and assistance to clients via various channels (email, phone, chat, etc.).
  • Understand and troubleshoot software issues reported by clients, resolve them effectively, and provide timely updates on the status of ongoing support cases.
  • Build strong relationships with clients, ensuring clear and effective communication throughout the support process.
  • Utilize support ticketing systems to track and manage support cases, ensuring accurate and up-to-date information.
  • Document troubleshooting steps, solutions, and knowledge base articles to enable self-service support resources for clients.
  • Act as a liaison between clients and internal teams to ensure effective communication and issue resolution.
Requirements:
  • Min diploma in Computer science or any relevant discipline
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients.
  • Customer-centric mindset with a focus on delivering exceptional support experiences.
If you are ready to embark on a journey of modern technologies, we invite you to submit your updated resume now!Ng Kee Hung (Vickus) - R2091423ScienTec Consulting Pte Ltd - 11C5781