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Customer Service Officer

Salary undisclosed

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Job Description

  • Welcome and greet customers (office & retail) in a professional manner in accordance to the stipulated SOP;
  • Be familiar and well-versed with the floor plans, facilities, services and nearby amenities to guide and direct customers;
  • Manage the Visitors’ Management System at the office tower, handle queries and feedback from the public in a professional and timely manner;
  • Promptly attend to tenants’ requests/feedback e.g. taxi booking, dining reservation;
  • Provide immediate service recoveries for lapses in services;
  • Assist in promotional activities at the retail mall e.g. carpark redemptions, gift redemptions, vouchers redemption & purchase, etc;
  • Oversee the loan of umbrellas and other equipment to office tenants; &
  • Any other duties assigned

Requirements

  • Minimum O-level with credits in English;
  • Minimum 3 years of customer service experience in the hotel, airline, tourism, real estate or related industries;
  • Good communication and interpersonal skills
Job Description

  • Welcome and greet customers (office & retail) in a professional manner in accordance to the stipulated SOP;
  • Be familiar and well-versed with the floor plans, facilities, services and nearby amenities to guide and direct customers;
  • Manage the Visitors’ Management System at the office tower, handle queries and feedback from the public in a professional and timely manner;
  • Promptly attend to tenants’ requests/feedback e.g. taxi booking, dining reservation;
  • Provide immediate service recoveries for lapses in services;
  • Assist in promotional activities at the retail mall e.g. carpark redemptions, gift redemptions, vouchers redemption & purchase, etc;
  • Oversee the loan of umbrellas and other equipment to office tenants; &
  • Any other duties assigned

Requirements

  • Minimum O-level with credits in English;
  • Minimum 3 years of customer service experience in the hotel, airline, tourism, real estate or related industries;
  • Good communication and interpersonal skills