Job Posting: Service Captain – Upscale Dining Experience
Location: Bugis/City Hall Area
Position Type: Full-Time
About Us
We are a modern European restaurant with over 20 years of history, located in the heart of the city. Our commitment is to deliver an exceptional dining experience by combining exquisite cuisine with impeccable service. We are passionate about creating unforgettable moments for our guests in a sophisticated and welcoming atmosphere.
Position Overview
We are seeking a Service Captain with 3–5 years of experience in a similar role or industry. This role is pivotal in ensuring smooth operations during service and delivering exemplary hospitality.
Key Responsibilities
- Guest Experience: Serve as the primary point of contact for guests, addressing inquiries and resolving concerns promptly to ensure a flawless dining experience.
- Training & Development: Train and mentor new team members, providing ongoing coaching to maintain high levels of performance and professionalism.
- Service Excellence: Supervise table service, ensuring consistency in presentation, timing, and quality. Assist with VIP guests and special events as needed.
- Problem Solving: Respond to guest feedback and proactively resolve issues to uphold the restaurant's reputation for excellence.
Key Skills Required
- Basic Wine Knowledge: Familiarity with common grape varieties, proper serving techniques, appropriate wine temperatures, and selecting suitable glassware. Further training will be provided.
- Basic Barista Skills: Ability to identify different types of coffee and operate an espresso machine. Latte art is a bonus but not required. Further training will be provided.
Qualifications
- Proven experience in a supervisory role within upscale or fine dining restaurants.
- Exceptional interpersonal and communication skills, with a strong command of the English language.
- Ability to work effectively in a multi-national, multi-generational team.
- Strong leadership skills to inspire and manage a team in a fast-paced environment.
- Attention to detail and a commitment to maintaining high service standards.
Work Schedules
- 5-day work week, with rotational off days based on weekly schedule.
- Flexibility to work evenings, weekends, and holidays as required.
- Willingness to work a split-shift schedule.
Job Posting: Service Captain – Upscale Dining Experience
Location: Bugis/City Hall Area
Position Type: Full-Time
About Us
We are a modern European restaurant with over 20 years of history, located in the heart of the city. Our commitment is to deliver an exceptional dining experience by combining exquisite cuisine with impeccable service. We are passionate about creating unforgettable moments for our guests in a sophisticated and welcoming atmosphere.
Position Overview
We are seeking a Service Captain with 3–5 years of experience in a similar role or industry. This role is pivotal in ensuring smooth operations during service and delivering exemplary hospitality.
Key Responsibilities
- Guest Experience: Serve as the primary point of contact for guests, addressing inquiries and resolving concerns promptly to ensure a flawless dining experience.
- Training & Development: Train and mentor new team members, providing ongoing coaching to maintain high levels of performance and professionalism.
- Service Excellence: Supervise table service, ensuring consistency in presentation, timing, and quality. Assist with VIP guests and special events as needed.
- Problem Solving: Respond to guest feedback and proactively resolve issues to uphold the restaurant's reputation for excellence.
Key Skills Required
- Basic Wine Knowledge: Familiarity with common grape varieties, proper serving techniques, appropriate wine temperatures, and selecting suitable glassware. Further training will be provided.
- Basic Barista Skills: Ability to identify different types of coffee and operate an espresso machine. Latte art is a bonus but not required. Further training will be provided.
Qualifications
- Proven experience in a supervisory role within upscale or fine dining restaurants.
- Exceptional interpersonal and communication skills, with a strong command of the English language.
- Ability to work effectively in a multi-national, multi-generational team.
- Strong leadership skills to inspire and manage a team in a fast-paced environment.
- Attention to detail and a commitment to maintaining high service standards.
Work Schedules
- 5-day work week, with rotational off days based on weekly schedule.
- Flexibility to work evenings, weekends, and holidays as required.
- Willingness to work a split-shift schedule.