
Operation Officer (Electrical Service Centre, Shiftwork)
Salary undisclosed
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- Activates and coordinates the supply restoration process for HV and LV faults and manages all complaints.
- Prepares and broadcasts H+5min and H+1 electricity incident WhatsApp messages.
- Reviews HV and LV fault reports submitted by standby officers/Service Teams and updates them in the NMACS.
- Activates the Emergency Management Team (EMT) during major incidents (e.g., 66kV outages, gas supply interruptions, media queries, or damage to personnel and property) via SMS notifications.
- Manages all materials and equipment stored in the ESC, ensuring sufficient stock to address faults.
- Monitors all operational and communication systems in the ESC to ensure they are functional.
- Handles customer calls.
- Attends to LV underground cable and overhead line faults.
- Assists HT and LV standby officers in fault investigations and supply restoration.
- Records details of faults attended to, such as the type and nature of faults, time taken, customer address, meter numbers, etc.
- Drives the company vehicle, maintains proper vehicle timesheet records, and ensures the general upkeep of the vehicle.
- Performs any other duties related to the job scope.
- Fulfils other authorities and responsibilities as documented in relevant procedures.
- Able to work 3-shift on rotation for 24/7 operation including public holiday
- Good oral and written communication skills.
- Good grasp of using Microsoft applications, e.g. Outlook, Word, Excel, Teams, etc.
- Highly motivated individual with a positive attitude
- Able to work independently, as well as in a team and in a challenging environment
- Activates and coordinates the supply restoration process for HV and LV faults and manages all complaints.
- Prepares and broadcasts H+5min and H+1 electricity incident WhatsApp messages.
- Reviews HV and LV fault reports submitted by standby officers/Service Teams and updates them in the NMACS.
- Activates the Emergency Management Team (EMT) during major incidents (e.g., 66kV outages, gas supply interruptions, media queries, or damage to personnel and property) via SMS notifications.
- Manages all materials and equipment stored in the ESC, ensuring sufficient stock to address faults.
- Monitors all operational and communication systems in the ESC to ensure they are functional.
- Handles customer calls.
- Attends to LV underground cable and overhead line faults.
- Assists HT and LV standby officers in fault investigations and supply restoration.
- Records details of faults attended to, such as the type and nature of faults, time taken, customer address, meter numbers, etc.
- Drives the company vehicle, maintains proper vehicle timesheet records, and ensures the general upkeep of the vehicle.
- Performs any other duties related to the job scope.
- Fulfils other authorities and responsibilities as documented in relevant procedures.
- Able to work 3-shift on rotation for 24/7 operation including public holiday
- Good oral and written communication skills.
- Good grasp of using Microsoft applications, e.g. Outlook, Word, Excel, Teams, etc.
- Highly motivated individual with a positive attitude
- Able to work independently, as well as in a team and in a challenging environment