Checking job availability...
Original
Simplified
JOB:
Process and manage accident claims related to incidents occurring within car park facilities.
Conduct thorough investigations, gather evidence and compile detailed reports regarding the incidents.
Work closely and communicate effectively with customers, insurance companies, legal teams, and internal departments to ensure claims are resolved in accordance with legal requirements, company policies, and insurance protocols in a timely manner.
Assist in claims dispute resolution and provide support during arbitration or legal proceedings when necessary.
Monitor car park access points using surveillance equipment to detect and prevent tailgating in carpark entry.
Investigate and record tailgating incidents, issuing warnings or penalties where necessary.
Analyze patterns of tailgating behavior and formulate strategies to reduce recurrence of similar incidents whilst ensuring safety and security of customers.
Promote excellent customer service through empathetic communication with customers and providing clear guidance on the claims process and/or tailgating incidents.
Prepare periodic records of all claims, tailgating incidents and communications timely and accurately for management review.
Provide recommendations for process improvements related to both accident claims and security measures.
REQUIREMENTS:
Diploma holder with proven experience in accident investigation and claims management, insurance, or a similar field.
Knowledge of the car park industry, access control systems and technology; security monitoring or tailgating incident prevention is a strong advantage.
Proficiency in Microsoft Office and claims management software.
Strong verbal and written communication skills; conflict resolution, problem solving and organizational skills.
Ability to work under pressure and multitask whilst maintaining attention to detail in a fast paced environment.
Process and manage accident claims related to incidents occurring within car park facilities.
Conduct thorough investigations, gather evidence and compile detailed reports regarding the incidents.
Work closely and communicate effectively with customers, insurance companies, legal teams, and internal departments to ensure claims are resolved in accordance with legal requirements, company policies, and insurance protocols in a timely manner.
Assist in claims dispute resolution and provide support during arbitration or legal proceedings when necessary.
Monitor car park access points using surveillance equipment to detect and prevent tailgating in carpark entry.
Investigate and record tailgating incidents, issuing warnings or penalties where necessary.
Analyze patterns of tailgating behavior and formulate strategies to reduce recurrence of similar incidents whilst ensuring safety and security of customers.
Promote excellent customer service through empathetic communication with customers and providing clear guidance on the claims process and/or tailgating incidents.
Prepare periodic records of all claims, tailgating incidents and communications timely and accurately for management review.
Provide recommendations for process improvements related to both accident claims and security measures.
REQUIREMENTS:
Diploma holder with proven experience in accident investigation and claims management, insurance, or a similar field.
Knowledge of the car park industry, access control systems and technology; security monitoring or tailgating incident prevention is a strong advantage.
Proficiency in Microsoft Office and claims management software.
Strong verbal and written communication skills; conflict resolution, problem solving and organizational skills.
Ability to work under pressure and multitask whilst maintaining attention to detail in a fast paced environment.