Logistic cum Customer Care coordinator
Salary undisclosed
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- Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
- Unite your passion for audio innovation with high-tech product development
- Create pitch-perfect, cutting-edge technology that elevates the listening experience
- Order management function for Singapore territory, be the 1st level point-of-contact for everything on end-to-end order to delivery process for eg: order processing, order monitoring, order escalation, manages accurate open order books etc:
- Manage order fulfillment, obtain shipping approval from customers then release shipping instructions to 3PL Global warehouses. Working closely with 3PL Global warehouses + customer's appointed forwarder and resolving any issues (if any) until cargo released (term:EXW, CPT) and invoiced before month end close.
- Support month end activities, evaluate and identify any shipments that are at risk or potentially drop out in revenue and promptly raise red flag to Channels Sales Manager and Direct Manager. Identify gaps and opportunities to alleviate the shipment risks.
- Timely resolution and responses on day-to-day or routine issues with customers with a can-do attitude.
- Managing the order fulfillments into SG warehouses (external and internal) for all products and all shipment types (eg: spare parts, 3rd party materials, demo units, Harman events, marketing etc):
- Monitoring inbound shipment then processing outbound shipments release (term EXW), coordinate system posting into SAP (goods receipt, delivery note, goods issue, stock transfer/adjustment etc) with 3PL and internal team.
- Collaborate with Harman Custom Brokers to facilitate smooth customs clearance process on import shipments or shipments requires CARNET within APAC destinations (if required by the Business) into Singapore.
- Prepare, manage all inbound and outbound related documentation for all order + shipment types originating from Singapore external and internal warehouses, for eg: commercial invoices, delivery note, packing lists, permit etc.
- Be the primary point of contact for internal stakeholders on shipping rates - liaise with Harman appointed freight forwarders to obtain competitive freight quotes/shipping rates.
- Responsible on other logistic related activities for APAC business and it's customers, this includes repair outbound and Advance Replacement Warranty inc. reverse logistics process for return shipments, stock buy-back etc.
- Support any logistics management related activities as assigned by the Direct Manager. From time to time, the job holder will be expected to carry out other activities for which he/she is competent to do in order to assist in the efficient operation of the Company, as instructed by the Direct Manager.
- Manages inventory accurately and perform regular audits or periodic cycle count on the inventory held in the Singapore warehouses (internal and external). Generate listing of items for inventories and ensure physical stock count ties to SAP system. Reconciles discrepancies in inventories, notifies Direct Manager of irregulaties.
- Master Data Specialist for SG warehouses - responsible for material extension into SG SAP plants and perform regular master data maintenance or clean-up.
- Support any inventory management related activities as assigned by the Direct Manager. From time to time, the job holder will be expected to carry out other activities for which he/she is competent to do in order to assist in the efficient operation of the Company, as instructed by the Direct Manager.
- Maintain an accurate and up-to-date records, databases and documentation, such as CI/PL, Delivery Notes, BOL/AWB, inventory movements documentations - all supporting on these transactions must be properly accounted for and filed based on Harman Document Retention Policy.
- Interact and provide support with external auditors who needs the above documents during audit seasons.
- Possess and exercise analytical skills within generally defined practices using a variety of sources in order to find solutions
- Possess strong knowledge in shipping procedures, especially air and ocean transportations (key freight terminology, incoterms, multimodal etc)
- Resilient and positive, can-do attitude and self-starter.
- Sensitive to timing delays, able to foresee problems in advance and take necessary actions on time.
- Willingness to work overtime to meet deadlines, especially at month end.
- Be willing to work in an office - Hybrid Work Arrangements
- Flexible/ Hybrid work environment
- Access to employee discounts on world-class Harman products (JBL, HARMAN Kardon, AKG, etc.)
- Training opportunities through our own HARMAN University
- An inclusive and diverse work environment that fosters and encourages professional and personal development
- Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
- Unite your passion for audio innovation with high-tech product development
- Create pitch-perfect, cutting-edge technology that elevates the listening experience
- Order management function for Singapore territory, be the 1st level point-of-contact for everything on end-to-end order to delivery process for eg: order processing, order monitoring, order escalation, manages accurate open order books etc:
- Manage order fulfillment, obtain shipping approval from customers then release shipping instructions to 3PL Global warehouses. Working closely with 3PL Global warehouses + customer's appointed forwarder and resolving any issues (if any) until cargo released (term:EXW, CPT) and invoiced before month end close.
- Support month end activities, evaluate and identify any shipments that are at risk or potentially drop out in revenue and promptly raise red flag to Channels Sales Manager and Direct Manager. Identify gaps and opportunities to alleviate the shipment risks.
- Timely resolution and responses on day-to-day or routine issues with customers with a can-do attitude.
- Managing the order fulfillments into SG warehouses (external and internal) for all products and all shipment types (eg: spare parts, 3rd party materials, demo units, Harman events, marketing etc):
- Monitoring inbound shipment then processing outbound shipments release (term EXW), coordinate system posting into SAP (goods receipt, delivery note, goods issue, stock transfer/adjustment etc) with 3PL and internal team.
- Collaborate with Harman Custom Brokers to facilitate smooth customs clearance process on import shipments or shipments requires CARNET within APAC destinations (if required by the Business) into Singapore.
- Prepare, manage all inbound and outbound related documentation for all order + shipment types originating from Singapore external and internal warehouses, for eg: commercial invoices, delivery note, packing lists, permit etc.
- Be the primary point of contact for internal stakeholders on shipping rates - liaise with Harman appointed freight forwarders to obtain competitive freight quotes/shipping rates.
- Responsible on other logistic related activities for APAC business and it's customers, this includes repair outbound and Advance Replacement Warranty inc. reverse logistics process for return shipments, stock buy-back etc.
- Support any logistics management related activities as assigned by the Direct Manager. From time to time, the job holder will be expected to carry out other activities for which he/she is competent to do in order to assist in the efficient operation of the Company, as instructed by the Direct Manager.
- Manages inventory accurately and perform regular audits or periodic cycle count on the inventory held in the Singapore warehouses (internal and external). Generate listing of items for inventories and ensure physical stock count ties to SAP system. Reconciles discrepancies in inventories, notifies Direct Manager of irregulaties.
- Master Data Specialist for SG warehouses - responsible for material extension into SG SAP plants and perform regular master data maintenance or clean-up.
- Support any inventory management related activities as assigned by the Direct Manager. From time to time, the job holder will be expected to carry out other activities for which he/she is competent to do in order to assist in the efficient operation of the Company, as instructed by the Direct Manager.
- Maintain an accurate and up-to-date records, databases and documentation, such as CI/PL, Delivery Notes, BOL/AWB, inventory movements documentations - all supporting on these transactions must be properly accounted for and filed based on Harman Document Retention Policy.
- Interact and provide support with external auditors who needs the above documents during audit seasons.
- Possess and exercise analytical skills within generally defined practices using a variety of sources in order to find solutions
- Possess strong knowledge in shipping procedures, especially air and ocean transportations (key freight terminology, incoterms, multimodal etc)
- Resilient and positive, can-do attitude and self-starter.
- Sensitive to timing delays, able to foresee problems in advance and take necessary actions on time.
- Willingness to work overtime to meet deadlines, especially at month end.
- Be willing to work in an office - Hybrid Work Arrangements
- Flexible/ Hybrid work environment
- Access to employee discounts on world-class Harman products (JBL, HARMAN Kardon, AKG, etc.)
- Training opportunities through our own HARMAN University
- An inclusive and diverse work environment that fosters and encourages professional and personal development