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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Financial Care Officer

Salary undisclosed
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Financial Care Officer is responsible for ensuring that financial care services and documentation management activities are timely and accurately executed according to established policies, procedures and internal controls. Performs all document related functions. Also, Financial Care Officer has to ensure that all contacts with the public are conducted in a polite, cordial, concerned and efficient manner in order to project a good public relation and professional image. To ensure patients' information are kept up to date and compliance with personal data privacy act (PDPA).MAJOR DUTIES AND RESPONSIBILITIES
(A) SPECIFIC * Perform financial counseling with patients/ next of kin and employers over the phone upon receiving request.
  • Explain to patient, next of kin on YCH estimated charges based on ward class and Medisave capped.
  • To advice accordingly regarding Medisave Form, Care Cost Form and Household Means-Testing Form.
  • To offer Medical Social Worker assistance if patient express financial difficulties.
  • To follow up on pending cases for financial counseling.
  • To monitor and follow-up for ID documents, MT Consent Form, Letter of Guarantees, Medisave Authorization Form on innight patients.
  • To perform Household Means-Testing upon receiving from patient next of kin.
  • To attend to all email enquiries.
  • Attend to walk-in enquiries from both internal and external customers.
  • Collect payment for services rendered.
  • Advise patients, next of kin on in patient bills and assist all parties to access the various healthcare financial schemes.
  • Liaise with Wards in the management of documents.
  • Check all in patient admission folders for completeness and accuracy.
  • Rectify and update the erroneous bills that have been referred to other departments.
  • Maintain cleanliness and tidiness of the counters.
  • Meet up with patient(s), next of kin and employer for financial assessment and payment arrangement negotiation such as installment, request for another Medisave Account Holder, advises patient to sign MT Consent Form. Explain bill(s), hospital policies and Medisave regulations to patient and their next of kiri, while patient still in-flight.
  • Investigation into complaints and provide information on the status of complainant's debt. Escalate to Senior FCO/ Supervisor based on high complexity of the complaints.
  • Follow up with company for Letter of Guarantees for foreign workers, If the company does not provide the Letter of Guarantee after 3 requests within 4 working days.
  • Merging of patients' records in SAP:
  • Update the correct patient's details in SAP
  • Request patient merge to the relevant department through the system.
  • To ensure zero wrong patient's record merged.
  • To follow up until the patient's record is completely merged.
(B) GENERAL * Assists Supervisor and Executive in all areas, etc.
  • Correspond and Iiaise with patients (e. g. patient complaints, etc), third party payers and external organizations where applicable.
  • Other ad-hoc projects and duties assigned by Supervisor and Executive from time to time.
  • Manage telephone enquiries. This includes:
  • Respond to telephone call within three rings
  • Greet caller with standard greetings
  • Record patient's query accurately
  • Follow up with the caller
  • Ensure that all issues are resolved with acceptable time limit
  • Update and provide orientation and training to new or existing staff(s) on any changes in work process, system, regulations and policies.
JOB REQUIREMENTS(A) EDUCATION, TRAINING AND EXPERIENCE
  • Minimum GCE 'N' Level, ITE NITEC, ITE Higher NITEC or Diploma
  • Good communication and interpersonal skills
  • Working knowledge of computer
  • Relevant working experience will be advantageous
Financial Care Officer is responsible for ensuring that financial care services and documentation management activities are timely and accurately executed according to established policies, procedures and internal controls. Performs all document related functions. Also, Financial Care Officer has to ensure that all contacts with the public are conducted in a polite, cordial, concerned and efficient manner in order to project a good public relation and professional image. To ensure patients' information are kept up to date and compliance with personal data privacy act (PDPA).MAJOR DUTIES AND RESPONSIBILITIES
(A) SPECIFIC * Perform financial counseling with patients/ next of kin and employers over the phone upon receiving request.
  • Explain to patient, next of kin on YCH estimated charges based on ward class and Medisave capped.
  • To advice accordingly regarding Medisave Form, Care Cost Form and Household Means-Testing Form.
  • To offer Medical Social Worker assistance if patient express financial difficulties.
  • To follow up on pending cases for financial counseling.
  • To monitor and follow-up for ID documents, MT Consent Form, Letter of Guarantees, Medisave Authorization Form on innight patients.
  • To perform Household Means-Testing upon receiving from patient next of kin.
  • To attend to all email enquiries.
  • Attend to walk-in enquiries from both internal and external customers.
  • Collect payment for services rendered.
  • Advise patients, next of kin on in patient bills and assist all parties to access the various healthcare financial schemes.
  • Liaise with Wards in the management of documents.
  • Check all in patient admission folders for completeness and accuracy.
  • Rectify and update the erroneous bills that have been referred to other departments.
  • Maintain cleanliness and tidiness of the counters.
  • Meet up with patient(s), next of kin and employer for financial assessment and payment arrangement negotiation such as installment, request for another Medisave Account Holder, advises patient to sign MT Consent Form. Explain bill(s), hospital policies and Medisave regulations to patient and their next of kiri, while patient still in-flight.
  • Investigation into complaints and provide information on the status of complainant's debt. Escalate to Senior FCO/ Supervisor based on high complexity of the complaints.
  • Follow up with company for Letter of Guarantees for foreign workers, If the company does not provide the Letter of Guarantee after 3 requests within 4 working days.
  • Merging of patients' records in SAP:
  • Update the correct patient's details in SAP
  • Request patient merge to the relevant department through the system.
  • To ensure zero wrong patient's record merged.
  • To follow up until the patient's record is completely merged.
(B) GENERAL * Assists Supervisor and Executive in all areas, etc.
  • Correspond and Iiaise with patients (e. g. patient complaints, etc), third party payers and external organizations where applicable.
  • Other ad-hoc projects and duties assigned by Supervisor and Executive from time to time.
  • Manage telephone enquiries. This includes:
  • Respond to telephone call within three rings
  • Greet caller with standard greetings
  • Record patient's query accurately
  • Follow up with the caller
  • Ensure that all issues are resolved with acceptable time limit
  • Update and provide orientation and training to new or existing staff(s) on any changes in work process, system, regulations and policies.
JOB REQUIREMENTS(A) EDUCATION, TRAINING AND EXPERIENCE
  • Minimum GCE 'N' Level, ITE NITEC, ITE Higher NITEC or Diploma
  • Good communication and interpersonal skills
  • Working knowledge of computer
  • Relevant working experience will be advantageous