IT Support Engineer

Responsibilities:

• Manage the performance of services to customers.
• Ensure that service levels are achieved in line with contracts and that customers expectations are met or exceeded.
• Ultimate responsibility for ownership of all customers incidents or logged service requests.
• Track the incidents to conclusion in line with SLAs and quality standards.
• Manage critical customer's incidents, associated to customer communication, activities and any appropriate escalations.
• Provide information about incidents analysis and KPIs.
• Build services relationship with customers and conduct service reviews for key customers.
• Review performance reports, service improvements, service quality and processes.
• Provide management and performance reports

Requirements:

• Strong technical knowledge of Windows 7/10, XP and Active Directory, Mac OS. Knowledge in Unix/Linux.
• Experience in installing and deploying PC hardware and software in a professional setting.
• Ability to support Microsoft Office products and Microsoft Outlook/Exchange or Lotus Notes.
• Understanding of and willingness/ability to expand your knowledge of network designs and related support issues.
• Cisco networking skills/experience will be an advantage.
• Relevant industry certifications (i.e. CCNA, MCITP, MCDST etc.) will add value to your application.
• Ability to communicate in a highly professional manner with users, internal/external customers and business partners.
• Excellent troubleshooting and problem resolution skills.
• Excellent customer service/end user management skills.

Interested candidates please send your CV to [Confidential Information]

Responsibilities:

• Manage the performance of services to customers.
• Ensure that service levels are achieved in line with contracts and that customers expectations are met or exceeded.
• Ultimate responsibility for ownership of all customers incidents or logged service requests.
• Track the incidents to conclusion in line with SLAs and quality standards.
• Manage critical customer's incidents, associated to customer communication, activities and any appropriate escalations.
• Provide information about incidents analysis and KPIs.
• Build services relationship with customers and conduct service reviews for key customers.
• Review performance reports, service improvements, service quality and processes.
• Provide management and performance reports

Requirements:

• Strong technical knowledge of Windows 7/10, XP and Active Directory, Mac OS. Knowledge in Unix/Linux.
• Experience in installing and deploying PC hardware and software in a professional setting.
• Ability to support Microsoft Office products and Microsoft Outlook/Exchange or Lotus Notes.
• Understanding of and willingness/ability to expand your knowledge of network designs and related support issues.
• Cisco networking skills/experience will be an advantage.
• Relevant industry certifications (i.e. CCNA, MCITP, MCDST etc.) will add value to your application.
• Ability to communicate in a highly professional manner with users, internal/external customers and business partners.
• Excellent troubleshooting and problem resolution skills.
• Excellent customer service/end user management skills.

Interested candidates please send your CV to [Confidential Information]