Order Fulfillment Specialist / Process Specialist
The Talent People x JSIT-PE
The Talent People is proud to partner with JSIT-PE, a government initiative aimed at strengthening Singapore’s Precision Engineering sector by addressing manpower challenges and fostering industry growth.
By applying for our job opportunities, you’re joining a strategic effort to enhance Singapore’s Precision Engineering landscape.
Order Fulfillment Specialist / Process Specialist
Job Description
• responsible for analyzing, designing, and optimizing business processes
within an organization to improve efficiency and effectiveness, identifying
areas for improvement, recommending solutions, and implementing changes
to streamline operations, often collaborating with various departments
to achieve organizational goals.
• Execute and manage order processing transactions accurately, in a
timely manner from order entry to delivery commitment to
customers.
• Accounts & backlogs management, proactively communicate
changes/delays and make known to internal partners for
alternative option whenever possible to mitigate escalation due to
shipping delays
• Liaise with 3rd party logistic to ensure timely delivery or pickup and
respond to customers request for shipping information when
needed.
• Communicating with suppliers to resolve various discrepancies. Eg.
PO related issues, shipping document discrepancies & damaged
cargo etc.
• Process shipping document and liaise with suppliers & forwarders
on all inbound cargo clearance
• Point of escalation for internal team to resolve issues related to
orders and expediting shipments
Requirement
· Minimum 5 years of experience in business center and/or order
fulfillment type of jobs.
· Proven experience in similar roles.
· Experience with business process optimization
· Good problem solving and judgment. Can quickly identify root causes,
potential solutions and decide on appropriate actions.
· Self-motivated and ability to thrive in a dynamic or high-pressure
environment.
· Excellent communication skills.
· Demonstrates good cross-functional team work skills and can drive the
team for resolution of issues.
· Both customer and process oriented. Capable of satisfying customer
needs while following processes and complete transactions in a financially
and legally compliant manner. Drives for process improvements to meet
changing customer requirements.
· Possess solid understanding of supply chain and quote-to-cash
processes, including logistic and trade compliance terminology.
Ability to use ERP system (Oracle). Additionally, other IT tools for
information exchange with Sales and the manufacturing partner will be
used.
· Advance knowledge of Microsoft Excel (Macro, Pivot table), and
other process tools (data base, process flow maps, etc.)
Experiences in Power BI and Robotic Process Automation is a added advantage
· Bachelor degree in Business Administration/Finance or equivalent
The Talent People x JSIT-PE
The Talent People is proud to partner with JSIT-PE, a government initiative aimed at strengthening Singapore’s Precision Engineering sector by addressing manpower challenges and fostering industry growth.
By applying for our job opportunities, you’re joining a strategic effort to enhance Singapore’s Precision Engineering landscape.
Order Fulfillment Specialist / Process Specialist
Job Description
• responsible for analyzing, designing, and optimizing business processes
within an organization to improve efficiency and effectiveness, identifying
areas for improvement, recommending solutions, and implementing changes
to streamline operations, often collaborating with various departments
to achieve organizational goals.
• Execute and manage order processing transactions accurately, in a
timely manner from order entry to delivery commitment to
customers.
• Accounts & backlogs management, proactively communicate
changes/delays and make known to internal partners for
alternative option whenever possible to mitigate escalation due to
shipping delays
• Liaise with 3rd party logistic to ensure timely delivery or pickup and
respond to customers request for shipping information when
needed.
• Communicating with suppliers to resolve various discrepancies. Eg.
PO related issues, shipping document discrepancies & damaged
cargo etc.
• Process shipping document and liaise with suppliers & forwarders
on all inbound cargo clearance
• Point of escalation for internal team to resolve issues related to
orders and expediting shipments
Requirement
· Minimum 5 years of experience in business center and/or order
fulfillment type of jobs.
· Proven experience in similar roles.
· Experience with business process optimization
· Good problem solving and judgment. Can quickly identify root causes,
potential solutions and decide on appropriate actions.
· Self-motivated and ability to thrive in a dynamic or high-pressure
environment.
· Excellent communication skills.
· Demonstrates good cross-functional team work skills and can drive the
team for resolution of issues.
· Both customer and process oriented. Capable of satisfying customer
needs while following processes and complete transactions in a financially
and legally compliant manner. Drives for process improvements to meet
changing customer requirements.
· Possess solid understanding of supply chain and quote-to-cash
processes, including logistic and trade compliance terminology.
Ability to use ERP system (Oracle). Additionally, other IT tools for
information exchange with Sales and the manufacturing partner will be
used.
· Advance knowledge of Microsoft Excel (Macro, Pivot table), and
other process tools (data base, process flow maps, etc.)
Experiences in Power BI and Robotic Process Automation is a added advantage
· Bachelor degree in Business Administration/Finance or equivalent