Assistant/ Manager, Customer Success (Chiller, Key account)
Salary undisclosed
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- Be an expert of Sustainable solutions of CaaS
- Market leader of cooling as a Service in Asia
- Job stability for long-term career growth
- Educate teams on contract clauses and site implementation.
- Provide monthly CaaS reviews and strategic support for customers.
- Monitor data and escalate issues.
- Conduct site visits, ensuring safety, tidiness, and brand integrity.
- Align incident management SOPs with customers.
- Run Customer Satisfaction surveys and report to management.
- Bachelor's in Mechanical Engineering, or related field.
- 5-7 years in customer/account management; 1-3 years in CaaS or built environment.
- Data analytics and cooling systems knowledge (chillers, air-side, VAVs).
- Proficient in MS Teams, Excel, PPT, SharePoint & Forms
- Effective communication, problem-solving, and conflict management abilities.
- Be an expert of Sustainable solutions of CaaS
- Market leader of cooling as a Service in Asia
- Job stability for long-term career growth
- Educate teams on contract clauses and site implementation.
- Provide monthly CaaS reviews and strategic support for customers.
- Monitor data and escalate issues.
- Conduct site visits, ensuring safety, tidiness, and brand integrity.
- Align incident management SOPs with customers.
- Run Customer Satisfaction surveys and report to management.
- Bachelor's in Mechanical Engineering, or related field.
- 5-7 years in customer/account management; 1-3 years in CaaS or built environment.
- Data analytics and cooling systems knowledge (chillers, air-side, VAVs).
- Proficient in MS Teams, Excel, PPT, SharePoint & Forms
- Effective communication, problem-solving, and conflict management abilities.