Patient Service Officer

Responsibilities:

• Front Desk Services
• Prepare service reports by collecting and analyzing patient’s information
• Attending incoming calls (new enquiries or exisiting patients)
• Change or cancel patient’s appointments
• Patient Servicing and Relationships
• Register and maintain patient’s account by recording medical and personal information data
• Building and maintaining relationships with new and existing patients (New, Existing & VIP Referrals)
• Resolve service problems by clarifying the patient’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with patients to ensure resolution (via multiple channels such as calls, email, mail or social media)
• Service Improvement Initiative
• Keep records of patients’ interactions, process patients’ accounts and file documents accordingly.
• Follow and update communication procedures, guidelines, and policies
• Greet patients warmly and ascertain problems or reasons for calling
• Compile reports and analyze on patient’s overall satisfaction

Requirements:

• Excellent interpersonal and communication skills.
• Excellent customer-service mindset.
• At least Secondary School/'O' Level,NiTEC
• Strong interpersonal and communication skills
• Required language(s): English, Mandarin (to liaise with our Chinese patients)
• Responsible and willing to learn
• Caring and cheerful personality
• Able to work in a team

Responsibilities:

• Front Desk Services
• Prepare service reports by collecting and analyzing patient’s information
• Attending incoming calls (new enquiries or exisiting patients)
• Change or cancel patient’s appointments
• Patient Servicing and Relationships
• Register and maintain patient’s account by recording medical and personal information data
• Building and maintaining relationships with new and existing patients (New, Existing & VIP Referrals)
• Resolve service problems by clarifying the patient’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with patients to ensure resolution (via multiple channels such as calls, email, mail or social media)
• Service Improvement Initiative
• Keep records of patients’ interactions, process patients’ accounts and file documents accordingly.
• Follow and update communication procedures, guidelines, and policies
• Greet patients warmly and ascertain problems or reasons for calling
• Compile reports and analyze on patient’s overall satisfaction

Requirements:

• Excellent interpersonal and communication skills.
• Excellent customer-service mindset.
• At least Secondary School/'O' Level,NiTEC
• Strong interpersonal and communication skills
• Required language(s): English, Mandarin (to liaise with our Chinese patients)
• Responsible and willing to learn
• Caring and cheerful personality
• Able to work in a team