Senior Executive, Hotel Applications

Overview

Banyan Group is an independent, global hospitality company with purpose. We are proud of our pioneering spirit, design-led experiences and commitment to responsible stewardship. Our extensive portfolio spans across over 80 hotels and resorts, over 60 spas and galleries, and 14 branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme with Banyan. The founding ethos of “Embracing the Environment, Empowering People” is embodied through the Banyan Global Foundation and Banyan Management Academy. Banyan Group is committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.

The role

This role will assist in the management, support, and optimization of our Property Management System (PMS), Central Reservation System (CRS) as well as connected Hotel systems. It involves technical support, training, implementation, system maintenance, vendor management, project coordination, and ensuring alignment with both local and corporate IT strategies.

The ideal candidate should have a background in hotel management systems, project management, and vendor relationships.

Responsibility

Primary

• To drive effective and efficient use of Banyan Group’s current and future Property Management Systems and Central Reservation Systems to meet Banyan Group’s long term goals.
• To monitor Opera Cloud eco-system health, specifically to the OXI, OHIP, IFC and other system interfaces, ensuring optimal performance with third-parties systems.
• To provide first level of IT support to Commercial Support Team and Hotel users for the enterprise systems including PMS, CRS, and other connected systems.
• To provide guidance on new initiatives, connectivity requirements for new hotels/systems
• To ensure Hotel IT Managers conduct regular user audits and system accesses are up to date
• Appointed Opera Administrator to audit and upkeep Opera Pre-Implementation Workbook as per Banyan Group Standards for new and pre-opening hotels
• Project Management for new opening hotels’ configuration, UAT, activation and OXI related interfaces to third party systems (and not limited to) Revenue Management System, Sales and Catering System, Central Reservation System
• To assist Commercial Support team in coordinating vendor support if required
• Availability and uptime of systems – hotel, corporate office and external office.

Secondary

• Configure/Maintain existing Oracle Opera environment(s) (remotely, with travel as-needed).
• Apply technical knowledge and systems experience to address hotel business requirements.
• Streamlining policies and procedures related to key Hotel business systems and applications.
• Implementing processes and procedures to ensure the highest level of stability, resilience and optimisation of systems/applications.
• Management of downtime and service interruption to help guide swift recovery with minimal business impact.
• Proactive management of applications and assessment of emerging trends to ensure evolution of system roadmap.
• Strong vendor relationships and SLA / performance measurement and management of key vendors.
• Monitor daily progress of Oracle Opera related projects and provide timely detailed updates to Head of IT as well as other key stakeholders.
• To undertake any other projects and/or tasks as assigned by Senior Director ICT
• Project management coordination for hotels go-live interface
• Support New User training on Opera Applications if needed

Requirements

• Diploma with at least 2 years of experience in similar capacity
• Experience or Knowledge of hospitality operations.
• Knowledgeable in Opera Property Management System and Opera Central Reservations systems.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Possesses proficiency in MS Office (Outlook, Excel and Word)
• Strong technical problem-solving skills and ability to troubleshoot complex issues.
• Willing to travel when required to properties to conduct system training, refreshers, or implementations
• Able to converse in Mandarin to communicate with our properties based in China

Desirable Skills

• Leadership skills would be advantageous
• Knowledgeable in Hotel operations and policies regarding PMS usage and functions would be advantageous
• Ability to work under pressure and with tight deadlines.

Overview

Banyan Group is an independent, global hospitality company with purpose. We are proud of our pioneering spirit, design-led experiences and commitment to responsible stewardship. Our extensive portfolio spans across over 80 hotels and resorts, over 60 spas and galleries, and 14 branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme with Banyan. The founding ethos of “Embracing the Environment, Empowering People” is embodied through the Banyan Global Foundation and Banyan Management Academy. Banyan Group is committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.

The role

This role will assist in the management, support, and optimization of our Property Management System (PMS), Central Reservation System (CRS) as well as connected Hotel systems. It involves technical support, training, implementation, system maintenance, vendor management, project coordination, and ensuring alignment with both local and corporate IT strategies.

The ideal candidate should have a background in hotel management systems, project management, and vendor relationships.

Responsibility

Primary

• To drive effective and efficient use of Banyan Group’s current and future Property Management Systems and Central Reservation Systems to meet Banyan Group’s long term goals.
• To monitor Opera Cloud eco-system health, specifically to the OXI, OHIP, IFC and other system interfaces, ensuring optimal performance with third-parties systems.
• To provide first level of IT support to Commercial Support Team and Hotel users for the enterprise systems including PMS, CRS, and other connected systems.
• To provide guidance on new initiatives, connectivity requirements for new hotels/systems
• To ensure Hotel IT Managers conduct regular user audits and system accesses are up to date
• Appointed Opera Administrator to audit and upkeep Opera Pre-Implementation Workbook as per Banyan Group Standards for new and pre-opening hotels
• Project Management for new opening hotels’ configuration, UAT, activation and OXI related interfaces to third party systems (and not limited to) Revenue Management System, Sales and Catering System, Central Reservation System
• To assist Commercial Support team in coordinating vendor support if required
• Availability and uptime of systems – hotel, corporate office and external office.

Secondary

• Configure/Maintain existing Oracle Opera environment(s) (remotely, with travel as-needed).
• Apply technical knowledge and systems experience to address hotel business requirements.
• Streamlining policies and procedures related to key Hotel business systems and applications.
• Implementing processes and procedures to ensure the highest level of stability, resilience and optimisation of systems/applications.
• Management of downtime and service interruption to help guide swift recovery with minimal business impact.
• Proactive management of applications and assessment of emerging trends to ensure evolution of system roadmap.
• Strong vendor relationships and SLA / performance measurement and management of key vendors.
• Monitor daily progress of Oracle Opera related projects and provide timely detailed updates to Head of IT as well as other key stakeholders.
• To undertake any other projects and/or tasks as assigned by Senior Director ICT
• Project management coordination for hotels go-live interface
• Support New User training on Opera Applications if needed

Requirements

• Diploma with at least 2 years of experience in similar capacity
• Experience or Knowledge of hospitality operations.
• Knowledgeable in Opera Property Management System and Opera Central Reservations systems.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Possesses proficiency in MS Office (Outlook, Excel and Word)
• Strong technical problem-solving skills and ability to troubleshoot complex issues.
• Willing to travel when required to properties to conduct system training, refreshers, or implementations
• Able to converse in Mandarin to communicate with our properties based in China

Desirable Skills

• Leadership skills would be advantageous
• Knowledgeable in Hotel operations and policies regarding PMS usage and functions would be advantageous
• Ability to work under pressure and with tight deadlines.