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Senior Executive, Digitalisation Services

Salary undisclosed

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What the role is:The Senior Executive, Digitalisation Services manages on administrating and supporting VITAL Knowledge Management and Records Management systems, encompassing user access, systems administration, and first-level user support. You will collaborate with vendors for system troubleshooting, conduct user acceptance testing (UAT) for bug fixes, and deliver user training.What you will be working on:1. VITAL Systems Administration • Provide system administration and user access administration • Deliver support for VITAL systems to VITAL and its agencies users • Support implementation of workflows within VITAL systems • Collaborate with vendors for systems troubleshooting • Perform UAT • Conduct production sanity checks after system upgrades/patches/bug fixes • Administer user access rights review 2. Conduct end user training • Conduct user training for internal users and external government agencies users • Create and maintain training materials • Support users in system adoption 3. Security and Compliance • Prepare and conduct monthly access reviews for relevant VITAL systemsWhat we are looking for:
  • Experience in Knowledge Management systems, particularly with OpenText content management system and Microsoft SharePoint • Basic experience with designing and implementing business processes • Strong communication and presentation skills for user support and training • Meticulous attention to detail • Ability to manage multiple tasks and priorities effectively • Initiative and positive attitude • Hands-on experience with Knowledge Management systems, exposure to Microsoft SharePoint and OpenText Content Management systems would be beneficial • Experience in system user training and support • Basic knowledge of UiPath or similar automation tools would be a plus • Good analytical and problem-solving skills • Ability to work independently and as part of a team • Relevant degree or diploma in Information Technology, Computer Science, or a related field
About VITAL:Looking to make an impact in your career? Join VITAL, a department under the Ministry of Finance that is transforming the delivery of corporate services in the Singapore Public Service. As the Central Agency for Corporate Shared Services, we provide HR, Payroll, Finance, Procurement and other essential services to over 100,000 public officers and 100 government agencies. Also as the Robotics & Automation Lead for corporate and administrative services domain, we are at the forefront of driving innovation and technology adoption. More than just an organisation, we are a community committed to creating an inclusive environment that cares for our officers. We prioritise your growth and development, offering exciting career prospects and training opportunities in high-demand skills like Data Analytics, Design Thinking and Robotics Process Automation. We understand the importance of work-life harmony and strive to support our officers in achieving it. If you are a dynamic and innovative team player who aligns with our vision, we invite you to apply and be part of VITAL shaping the future of corporate shared services! Visit us at www.vital.gov.sg or follow us on LinkedIn at www.linkedin.com/company/vital-ministry-of-finance.
What the role is:The Senior Executive, Digitalisation Services manages on administrating and supporting VITAL Knowledge Management and Records Management systems, encompassing user access, systems administration, and first-level user support. You will collaborate with vendors for system troubleshooting, conduct user acceptance testing (UAT) for bug fixes, and deliver user training.What you will be working on:1. VITAL Systems Administration • Provide system administration and user access administration • Deliver support for VITAL systems to VITAL and its agencies users • Support implementation of workflows within VITAL systems • Collaborate with vendors for systems troubleshooting • Perform UAT • Conduct production sanity checks after system upgrades/patches/bug fixes • Administer user access rights review 2. Conduct end user training • Conduct user training for internal users and external government agencies users • Create and maintain training materials • Support users in system adoption 3. Security and Compliance • Prepare and conduct monthly access reviews for relevant VITAL systemsWhat we are looking for:
  • Experience in Knowledge Management systems, particularly with OpenText content management system and Microsoft SharePoint • Basic experience with designing and implementing business processes • Strong communication and presentation skills for user support and training • Meticulous attention to detail • Ability to manage multiple tasks and priorities effectively • Initiative and positive attitude • Hands-on experience with Knowledge Management systems, exposure to Microsoft SharePoint and OpenText Content Management systems would be beneficial • Experience in system user training and support • Basic knowledge of UiPath or similar automation tools would be a plus • Good analytical and problem-solving skills • Ability to work independently and as part of a team • Relevant degree or diploma in Information Technology, Computer Science, or a related field
About VITAL:Looking to make an impact in your career? Join VITAL, a department under the Ministry of Finance that is transforming the delivery of corporate services in the Singapore Public Service. As the Central Agency for Corporate Shared Services, we provide HR, Payroll, Finance, Procurement and other essential services to over 100,000 public officers and 100 government agencies. Also as the Robotics & Automation Lead for corporate and administrative services domain, we are at the forefront of driving innovation and technology adoption. More than just an organisation, we are a community committed to creating an inclusive environment that cares for our officers. We prioritise your growth and development, offering exciting career prospects and training opportunities in high-demand skills like Data Analytics, Design Thinking and Robotics Process Automation. We understand the importance of work-life harmony and strive to support our officers in achieving it. If you are a dynamic and innovative team player who aligns with our vision, we invite you to apply and be part of VITAL shaping the future of corporate shared services! Visit us at www.vital.gov.sg or follow us on LinkedIn at www.linkedin.com/company/vital-ministry-of-finance.