IMS Order Fulfillment Manager

Job Objectives

• Ensure handling of all order related activities
• Ensure on-time parts availability for IMS, mod kit and SPC2&6 scope
• Ensure order processing, administration and management of material orders for assigned IMS customer

Job Responsibilities

• Plan daily activities and inform Head of Service – IMS in case of shortage of resources
• Deputize the Head of Service – IMS in customer management meetings
• Identify areas of improvement and implement with the support of the HO Service – IMS
• Organize and follow up on the training plan of newcomers
• Manage operational escalations from customer’s senior management
• Where required, set-up new processes to integrate additional work scopes and to perform improvements
• Ensure order management and administration for all aspects of the material order handling process and facilitate the stock dispatch of material from resources globally
• Understand customer requirements and transform into fulfilment actions
• Ensure purchasing of parts from Airbus partner companies, which include monitoring and escalation of deliveries
• Initiate withdrawal process from production lines, external suppliers or Airbus' global warehouses
• Develop alternative solutions and make decisions in alignment with direct manager to ensure in-time material delivery to meet customer requirement
• Launch and coordinate sourcing process and data loading activities for new part numbers in cooperation with Data Governance and Master Data Management
• Ensure on-time delivery for all spare parts and related services to all Satair customers worldwide using available technical and commercial data
• Coordinate clarification of technical and commercial queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments
• Be the focal point for the customer for material order related actions
• Manage order book and follow up proactively to ensure no or low backlog and delays
• Inform relevant stakeholders proactively on order status, especially for delays or critical parts
• Hand over relevant tasks and related information to the 24/7 backup organisation
• Provide high quality responses related to any customer or internal requests.
• Measure and utilize key performance indicators (KPIs) in order to manage material order activity and producing order activity reports.
• Work in a team to fulfil overall targets and communicate any relevant information to other team members, especially planning specialists to improve forecasting and avoid future critical situations.

Secondary responsibilities

• Assist, coordinate and prepare reports on operational topics and participate in customer meetings as required

Job Requirements

• Degree in Business, Supply Chain, Logistics or Production
• Minimum 3 years’ working experience within Supply Chain, Logistics or Production
• Technical and process oriented background with the ability to understand and interpret technical documentation and drawings
• Working knowledge of English, both orally and in writing
• Understanding aviation business specifically in the area of spares supply chain management
• Ability to understand the customer to develop and propose creative solutions
• Working knowledge of MS Office applications (Excel, PowerPoint...) and SAP R/3

Personal & Interpersonal skills

• Good analytical skills; ability to see the bigger picture and derive mid to long term recommendations on way forward
• Diplomatic sense and open/‘out-of-silo’ mind-set
• Ability to build successful relations across functions and with all stakeholders
• Strong ability to work in a team to achieve common targets
• Positive, pro-active, and enthusiastic communication and working
• Flexibility in terms of working times, which could include weekend or shift work if required to fulfil targets
• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
• Ability to work in an international context

Job Objectives

• Ensure handling of all order related activities
• Ensure on-time parts availability for IMS, mod kit and SPC2&6 scope
• Ensure order processing, administration and management of material orders for assigned IMS customer

Job Responsibilities

• Plan daily activities and inform Head of Service – IMS in case of shortage of resources
• Deputize the Head of Service – IMS in customer management meetings
• Identify areas of improvement and implement with the support of the HO Service – IMS
• Organize and follow up on the training plan of newcomers
• Manage operational escalations from customer’s senior management
• Where required, set-up new processes to integrate additional work scopes and to perform improvements
• Ensure order management and administration for all aspects of the material order handling process and facilitate the stock dispatch of material from resources globally
• Understand customer requirements and transform into fulfilment actions
• Ensure purchasing of parts from Airbus partner companies, which include monitoring and escalation of deliveries
• Initiate withdrawal process from production lines, external suppliers or Airbus' global warehouses
• Develop alternative solutions and make decisions in alignment with direct manager to ensure in-time material delivery to meet customer requirement
• Launch and coordinate sourcing process and data loading activities for new part numbers in cooperation with Data Governance and Master Data Management
• Ensure on-time delivery for all spare parts and related services to all Satair customers worldwide using available technical and commercial data
• Coordinate clarification of technical and commercial queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments
• Be the focal point for the customer for material order related actions
• Manage order book and follow up proactively to ensure no or low backlog and delays
• Inform relevant stakeholders proactively on order status, especially for delays or critical parts
• Hand over relevant tasks and related information to the 24/7 backup organisation
• Provide high quality responses related to any customer or internal requests.
• Measure and utilize key performance indicators (KPIs) in order to manage material order activity and producing order activity reports.
• Work in a team to fulfil overall targets and communicate any relevant information to other team members, especially planning specialists to improve forecasting and avoid future critical situations.

Secondary responsibilities

• Assist, coordinate and prepare reports on operational topics and participate in customer meetings as required

Job Requirements

• Degree in Business, Supply Chain, Logistics or Production
• Minimum 3 years’ working experience within Supply Chain, Logistics or Production
• Technical and process oriented background with the ability to understand and interpret technical documentation and drawings
• Working knowledge of English, both orally and in writing
• Understanding aviation business specifically in the area of spares supply chain management
• Ability to understand the customer to develop and propose creative solutions
• Working knowledge of MS Office applications (Excel, PowerPoint...) and SAP R/3

Personal & Interpersonal skills

• Good analytical skills; ability to see the bigger picture and derive mid to long term recommendations on way forward
• Diplomatic sense and open/‘out-of-silo’ mind-set
• Ability to build successful relations across functions and with all stakeholders
• Strong ability to work in a team to achieve common targets
• Positive, pro-active, and enthusiastic communication and working
• Flexibility in terms of working times, which could include weekend or shift work if required to fulfil targets
• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
• Ability to work in an international context