Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Team Lead, Contact Centre

Salary undisclosed
Checking job availability...
Original
Simplified
About usAt DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.Responsibilities
  • Conduct monthly auditing on team’s calls in accordance to guidelines and SLA
  • Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries
  • Escalate the issues, needs and insights to Management when necessary
  • Ensure prompt printing and mailing of collaterals/sending daily SMS in accordance to SOP
  • Conduct case management monitoring in CRM system, call recording retrieval, investigation and coaching when necessary
  • Conduct systems, hardware, hotlines and recording testing
  • Conduct monthly staff performance coaching and mentoring
  • Manage staffing and leave matters
  • Ensure service outcome and KPIs are met
  • Provide shifts updates on service level, draw insights by periodically reviewing past calls
Requirements
  • Diploma in any discipline
  • At least two years of supervisory experience in a customer service/contact centre environment
  • Computer literate with good supervisory, communication, interpersonal and management skills
  • Comfortable communicating in other languages may be required as the incumbent will need to front escalation/cases predominantly from members of the public
  • Proficient in MS Word, MS Excel, and MS PowerPoint
  • Good verbal and written presentation skills
  • Self-motivated and ability to work independently
At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.
About usAt DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.Responsibilities
  • Conduct monthly auditing on team’s calls in accordance to guidelines and SLA
  • Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries
  • Escalate the issues, needs and insights to Management when necessary
  • Ensure prompt printing and mailing of collaterals/sending daily SMS in accordance to SOP
  • Conduct case management monitoring in CRM system, call recording retrieval, investigation and coaching when necessary
  • Conduct systems, hardware, hotlines and recording testing
  • Conduct monthly staff performance coaching and mentoring
  • Manage staffing and leave matters
  • Ensure service outcome and KPIs are met
  • Provide shifts updates on service level, draw insights by periodically reviewing past calls
Requirements
  • Diploma in any discipline
  • At least two years of supervisory experience in a customer service/contact centre environment
  • Computer literate with good supervisory, communication, interpersonal and management skills
  • Comfortable communicating in other languages may be required as the incumbent will need to front escalation/cases predominantly from members of the public
  • Proficient in MS Word, MS Excel, and MS PowerPoint
  • Good verbal and written presentation skills
  • Self-motivated and ability to work independently
At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.