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Jobs or company...

Senior Manager/ Manager, Service Delivery

Salary undisclosed
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What the role is:To enable delivery of quality and effective services by Social Service Agencies (SSAs) through funding, outcomes and service standards frameworks. Leveraging on funding to push forth strategies that encourages SSAs to embrace the Social Service Strategic Thrusts in service quality and accountability to their service users and funders.What you will be working on:Achieve Goals of NCSS and Service Planning and Funding GroupDevelop annual plan to align, strengthen, and engage stakeholders on NCSS and Service Planning and Funding Group goals.
  • Develop and execute plans to meet the goals/KPIs of the NCSS and Service Planning and Funding Group in Thrust 1 of the social service sector strategies; and
  • Influence, guide and manage internal and external stakeholders (social service agencies (SSAs), Ministries, Board members, etc) to best support the sector strategic thrusts and mission through funding resources.
Achieve Improved Service Quality and ImpactConceptualise, develop and implement funding mechanisms that nudge SSAs towards service quality -and outcomes.
  • Conduct literature review on funding landscape and funding mechanisms/instrument of local and/or international funds or foundations for the programme/sub-sector;
  • Support the deliverables and continuous improvement to the current and changing landscape in Funding, Outcomes and Standards work;
  • Infuse outcomes in existing funding processes and application/reporting structures;
  • Develop a funding and outcome framework to achieve improved service quality and returns on investment;
  • Engage Social Service Agencies, internal stakeholders and other relevant bodies to seek inputs, feedback and buy in for implementation; and
  • Develop and fine-tune the current operational policies to ensure alignment and support for the funding and service outcomes.
Ensure Accountability of FundSupport funders and community stakeholders in meeting the identified social goals for the clients' groups.
  • Review the funding operational policies to ensure the fund objectives and criteria are met
  • Analyse and manage the financial reports of the funded programmes for best use of funds.
Fund ManagementManage programmes and financial sustainability of programmes.
  • Develop programme type measurement tools for cost benefit or avoidance analysis;
  • Ensure compliance of integrity in matters of people, processes, procurement and internal as well as external relationships with SSAs and other stakeholders;
  • Develop, manage and review processes and controls to ensure integration and integrity across the IT and process systems - from fund allocation system to disbursement and procurement are adhered to; and Adopt the use of technology and outsourcing to achieve improved efficiency in our processes.
Others
  • Secretariat support and any other duties as assigned.
What we are looking for:Personal Competencies:
  • Ability to see different perspectives and draw connectivity.
  • Conceptual with ability to follow through to implementation.
  • Analytical and ability to think critically.
  • Resilient and courage to challenge status quo.
  • Team player and able to work independently.
  • Good interpersonal skills
  • Able to multi-task
Skills & Knowledge:
  • Stakeholder & Project Management Skills
  • Good written and spoken communications.
  • Financial/Data Management, Analysis & Visualisation
  • Budget Management
  • Sector/Domain Knowledge
  • Change management experience is a plus
Experience:More than 2 years working experience preferably in relevant areas such as finance, accounting, economics, programme/ project management.Fresh graduates are welcome to apply.About National Council of Social Service:NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg
What the role is:To enable delivery of quality and effective services by Social Service Agencies (SSAs) through funding, outcomes and service standards frameworks. Leveraging on funding to push forth strategies that encourages SSAs to embrace the Social Service Strategic Thrusts in service quality and accountability to their service users and funders.What you will be working on:Achieve Goals of NCSS and Service Planning and Funding GroupDevelop annual plan to align, strengthen, and engage stakeholders on NCSS and Service Planning and Funding Group goals.
  • Develop and execute plans to meet the goals/KPIs of the NCSS and Service Planning and Funding Group in Thrust 1 of the social service sector strategies; and
  • Influence, guide and manage internal and external stakeholders (social service agencies (SSAs), Ministries, Board members, etc) to best support the sector strategic thrusts and mission through funding resources.
Achieve Improved Service Quality and ImpactConceptualise, develop and implement funding mechanisms that nudge SSAs towards service quality -and outcomes.
  • Conduct literature review on funding landscape and funding mechanisms/instrument of local and/or international funds or foundations for the programme/sub-sector;
  • Support the deliverables and continuous improvement to the current and changing landscape in Funding, Outcomes and Standards work;
  • Infuse outcomes in existing funding processes and application/reporting structures;
  • Develop a funding and outcome framework to achieve improved service quality and returns on investment;
  • Engage Social Service Agencies, internal stakeholders and other relevant bodies to seek inputs, feedback and buy in for implementation; and
  • Develop and fine-tune the current operational policies to ensure alignment and support for the funding and service outcomes.
Ensure Accountability of FundSupport funders and community stakeholders in meeting the identified social goals for the clients' groups.
  • Review the funding operational policies to ensure the fund objectives and criteria are met
  • Analyse and manage the financial reports of the funded programmes for best use of funds.
Fund ManagementManage programmes and financial sustainability of programmes.
  • Develop programme type measurement tools for cost benefit or avoidance analysis;
  • Ensure compliance of integrity in matters of people, processes, procurement and internal as well as external relationships with SSAs and other stakeholders;
  • Develop, manage and review processes and controls to ensure integration and integrity across the IT and process systems - from fund allocation system to disbursement and procurement are adhered to; and Adopt the use of technology and outsourcing to achieve improved efficiency in our processes.
Others
  • Secretariat support and any other duties as assigned.
What we are looking for:Personal Competencies:
  • Ability to see different perspectives and draw connectivity.
  • Conceptual with ability to follow through to implementation.
  • Analytical and ability to think critically.
  • Resilient and courage to challenge status quo.
  • Team player and able to work independently.
  • Good interpersonal skills
  • Able to multi-task
Skills & Knowledge:
  • Stakeholder & Project Management Skills
  • Good written and spoken communications.
  • Financial/Data Management, Analysis & Visualisation
  • Budget Management
  • Sector/Domain Knowledge
  • Change management experience is a plus
Experience:More than 2 years working experience preferably in relevant areas such as finance, accounting, economics, programme/ project management.Fresh graduates are welcome to apply.About National Council of Social Service:NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg