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- Take responsibility and ownership in creating personal connection with guests.
- Attend daily briefing and take notes of all information about the guests and functions in the hotel.
- Stay abreast of the events and activities in the city that are of interest to the guests.
- Ensure special preferences of all guests are taken into consideration.
- Engage and customise check-in procedures, villa set-up, and villa orientation.
- Offer welcome drinks, create bespoke destination itineraries and dining recommendations.
- Anticipate intuitively guests' needs and wants through observations and interactions and orchestrate celebration of special occasions.
- Provide service offerings such as unpacking, packing, regular laundry handling, shoe-shine service.
- Work closely with in-villa dining team and engage / customize bar set-up and replenishment of amenities for occupied villas.
- Acts as a link for guests with all other operations of the hotel and ensure all villas receive prompt, courteous and professional service.
- Take ownership and attend to any guest enquiries and requests promptly and communicate instantly with respective departments necessary to ensure prompt follow-up with guests and ensuring their satisfaction.
- Ensure all communication is carried clearly amongst the team.
- Liaise with in-villa dining and housekeeping teams to check on a regular basis in ensuring amenities, guest preferences and other such points are taken care of and carried out flawlessly to ensure a seamless in-villa dining and cleaning experience.
- Clear and replace dirty plates, cutleries, glasses etc. while replenishing amenities and bars for occupied villas.
- Keeps track of all DND villas and communicate to related operations for further follow up.
- Offer assistance for departure arrangements.
- Thank and bide fond farewell to guests.
- Clean and maintain Butler station.
- Undertake ad-hoc operations tasks/projects as assigned.
- Observe all brand/operating standards and/or LQA.
- Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.
- Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
- Perform any other duties and responsibilities that may be assigned.
- Diploma/GCE 'O' level/Certificate in Hospitality or equivalent
- Minimum 2 years of hospitality experience.
- Diploma/GCE 'O' level/Certificate in Hospitality or equivalent
- Minimum 2 years of hospitality experience.
- Possess positive service mindset and attitude
- Good human relations and influencing skills
- Good communications (verbal and written), planning and coordination skills
- Ability to work independently and take initiative
- Work well under pressure with good time management skills
- Creative and resourceful
- Understand the needs of international luxury travellers
- Possess good local hospitality market knowledge
- Flexible with working days and hours including weekends and public holidays
- Take responsibility and ownership in creating personal connection with guests.
- Attend daily briefing and take notes of all information about the guests and functions in the hotel.
- Stay abreast of the events and activities in the city that are of interest to the guests.
- Ensure special preferences of all guests are taken into consideration.
- Engage and customise check-in procedures, villa set-up, and villa orientation.
- Offer welcome drinks, create bespoke destination itineraries and dining recommendations.
- Anticipate intuitively guests' needs and wants through observations and interactions and orchestrate celebration of special occasions.
- Provide service offerings such as unpacking, packing, regular laundry handling, shoe-shine service.
- Work closely with in-villa dining team and engage / customize bar set-up and replenishment of amenities for occupied villas.
- Acts as a link for guests with all other operations of the hotel and ensure all villas receive prompt, courteous and professional service.
- Take ownership and attend to any guest enquiries and requests promptly and communicate instantly with respective departments necessary to ensure prompt follow-up with guests and ensuring their satisfaction.
- Ensure all communication is carried clearly amongst the team.
- Liaise with in-villa dining and housekeeping teams to check on a regular basis in ensuring amenities, guest preferences and other such points are taken care of and carried out flawlessly to ensure a seamless in-villa dining and cleaning experience.
- Clear and replace dirty plates, cutleries, glasses etc. while replenishing amenities and bars for occupied villas.
- Keeps track of all DND villas and communicate to related operations for further follow up.
- Offer assistance for departure arrangements.
- Thank and bide fond farewell to guests.
- Clean and maintain Butler station.
- Undertake ad-hoc operations tasks/projects as assigned.
- Observe all brand/operating standards and/or LQA.
- Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.
- Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
- Perform any other duties and responsibilities that may be assigned.
- Diploma/GCE 'O' level/Certificate in Hospitality or equivalent
- Minimum 2 years of hospitality experience.
- Diploma/GCE 'O' level/Certificate in Hospitality or equivalent
- Minimum 2 years of hospitality experience.
- Possess positive service mindset and attitude
- Good human relations and influencing skills
- Good communications (verbal and written), planning and coordination skills
- Ability to work independently and take initiative
- Work well under pressure with good time management skills
- Creative and resourceful
- Understand the needs of international luxury travellers
- Possess good local hospitality market knowledge
- Flexible with working days and hours including weekends and public holidays