Surveillance Officer
Job Responsibilities
Maintain an effective relationship with Internal Customers.
• Provide hands on support to new and less experienced operators in the performance of their day to day duties
• Display a working knowledge of all Table games, Slots, Cage, Count, F&B and Surveillance SOP’s while remaining up to date with changes that occur.
• Protect the integrity of Gaming & Cash Handling areas through observation & investigation of suspicious activity.
• Display a working knowledge of other areas of the integrated resort inclusive of Hotel, MICE, Retail operations
• Maintain a professional image in all dealings with customers, in person, by telephone/radio, electronically, etc.
• Use discretion in handling difficult situations with the assistance of a Shift Manager or Supervisor.
• Contribute to the effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentiality.
Work as part of a Team
• Support, Coach & develop new and less experienced team members
• Build the self-confidence of less experienced team members through support and guidance.
• Provide back-up support to all Team Members to ensure the professional image and integrity of the Surveillance Department is maintained.
Analyze information from information technology systems
• Evaluate and analyze information from multiple sources.
• Respond to situations identified through surveillance and computer analysis systems.
• Maintain control and confidentiality of Surveillance and computer systems.
Operate Central Monitoring/Communication Console
• Observe and analyze non-gaming, gaming and cash handling areas using advanced IT systems in accordance with standard operating procedures.
• Label, file, document and store recording mediums
Survey Team Members / Customers Activity from the Monitor Room
• Monitor Team Members and customers in accordance with the “Company Code of Ethics, Conduct and Professional Behaviors” policies.
• Monitor illegal or suspicious activity of Team Members and customers within Marina Bay Sands complex/s, gaming and cash handling areas, ensuring detected activities are reported to appropriate Team Members.
• Monitor, analyze and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.
• Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.
• Report on illegal activities
Job Requirements
Education & Certification
- Secondary education preferred
Experience
- Casino Surveillance; minimum 1 year experience
Other Prerequisites
- Be literate in Microsoft Office Suite
- In-depth knowledge of all currently approved CRA and applicable regulations, Internal Controls and SOP’s
- Knowledge of Microsoft Office Suit.
- Comprehensive knowledge of rules and regulations of games, cash handling areas, F&B and all other internal departments
- Awareness and compliance with Company rules, policies and procedures, departmental
Job Responsibilities
Maintain an effective relationship with Internal Customers.
• Provide hands on support to new and less experienced operators in the performance of their day to day duties
• Display a working knowledge of all Table games, Slots, Cage, Count, F&B and Surveillance SOP’s while remaining up to date with changes that occur.
• Protect the integrity of Gaming & Cash Handling areas through observation & investigation of suspicious activity.
• Display a working knowledge of other areas of the integrated resort inclusive of Hotel, MICE, Retail operations
• Maintain a professional image in all dealings with customers, in person, by telephone/radio, electronically, etc.
• Use discretion in handling difficult situations with the assistance of a Shift Manager or Supervisor.
• Contribute to the effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentiality.
Work as part of a Team
• Support, Coach & develop new and less experienced team members
• Build the self-confidence of less experienced team members through support and guidance.
• Provide back-up support to all Team Members to ensure the professional image and integrity of the Surveillance Department is maintained.
Analyze information from information technology systems
• Evaluate and analyze information from multiple sources.
• Respond to situations identified through surveillance and computer analysis systems.
• Maintain control and confidentiality of Surveillance and computer systems.
Operate Central Monitoring/Communication Console
• Observe and analyze non-gaming, gaming and cash handling areas using advanced IT systems in accordance with standard operating procedures.
• Label, file, document and store recording mediums
Survey Team Members / Customers Activity from the Monitor Room
• Monitor Team Members and customers in accordance with the “Company Code of Ethics, Conduct and Professional Behaviors” policies.
• Monitor illegal or suspicious activity of Team Members and customers within Marina Bay Sands complex/s, gaming and cash handling areas, ensuring detected activities are reported to appropriate Team Members.
• Monitor, analyze and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.
• Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.
• Report on illegal activities
Job Requirements
Education & Certification
- Secondary education preferred
Experience
- Casino Surveillance; minimum 1 year experience
Other Prerequisites
- Be literate in Microsoft Office Suite
- In-depth knowledge of all currently approved CRA and applicable regulations, Internal Controls and SOP’s
- Knowledge of Microsoft Office Suit.
- Comprehensive knowledge of rules and regulations of games, cash handling areas, F&B and all other internal departments
- Awareness and compliance with Company rules, policies and procedures, departmental