Client Service Executive
Salary undisclosed
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- Obtain pricing from carriers, co-loaders, and internal network (product teams, overseas stations) to provide a solution and pricing to clients as per request
- Bookings of cargo with airlines
- Monitor shipments status and update customers timely and effectively
- Maintain good relationships with both customers and handle customers' enquiries on a timely basis
- Coordinate with customers and overseas agent regarding shipping activities
- Maintain strong relationships with carriers and co-loaders
- Act as a resource for all Air- freight inquiries for Crane SG
- Responsible for coordinating with internal and external customers to arrange collection.
- Plan with the vendor to arrange collection
- Provide instructions to the Air Export operation team with complete information for execution as well as cost information
- To verify vendor invoices for shipments arranged.
- Provide weekly and monthly reports to customers and account managers, when required
- Support the team to ensure fast and accurate responses for pricing/quotations for both internal departments and overseas stations as well as clients.
- Track and analyze bid-winning ratios
- Other duties as assigned
- Minimum NITEC / Diploma in any relevant discipline
- Minimum 3-5 years of working experience in a similar capacity within the forwarding or airline industry.
- The incumbent will represent Crane with professionalism and integrity in line with our company code of conduct and compliance policies
- Proficient in Microsoft Office (Excel, PowerPoint)
- Excellent communication and analytical skills
- Able to work under pressure, in a fast-paced environment.
- Ability to engage with various internal and external stakeholders
- Willingness to learn, quick learner, and accountability
- Ability in data analysis, careful calculation, and attention to detail.
- Strong problem-solving mentality
- DG certificate is highly preferred but not necessary
- Obtain pricing from carriers, co-loaders, and internal network (product teams, overseas stations) to provide a solution and pricing to clients as per request
- Bookings of cargo with airlines
- Monitor shipments status and update customers timely and effectively
- Maintain good relationships with both customers and handle customers' enquiries on a timely basis
- Coordinate with customers and overseas agent regarding shipping activities
- Maintain strong relationships with carriers and co-loaders
- Act as a resource for all Air- freight inquiries for Crane SG
- Responsible for coordinating with internal and external customers to arrange collection.
- Plan with the vendor to arrange collection
- Provide instructions to the Air Export operation team with complete information for execution as well as cost information
- To verify vendor invoices for shipments arranged.
- Provide weekly and monthly reports to customers and account managers, when required
- Support the team to ensure fast and accurate responses for pricing/quotations for both internal departments and overseas stations as well as clients.
- Track and analyze bid-winning ratios
- Other duties as assigned
- Minimum NITEC / Diploma in any relevant discipline
- Minimum 3-5 years of working experience in a similar capacity within the forwarding or airline industry.
- The incumbent will represent Crane with professionalism and integrity in line with our company code of conduct and compliance policies
- Proficient in Microsoft Office (Excel, PowerPoint)
- Excellent communication and analytical skills
- Able to work under pressure, in a fast-paced environment.
- Ability to engage with various internal and external stakeholders
- Willingness to learn, quick learner, and accountability
- Ability in data analysis, careful calculation, and attention to detail.
- Strong problem-solving mentality
- DG certificate is highly preferred but not necessary