
Operations and Administrative Assistant
Job Description
• Provide operational and administrative support to ensure smooth day-to-day operations
• Perform routine monitoring to detect any issues
• Act as point of contact for enquiries, service requests and incidents
• Resolve basic issues according to standard operating procedures (SOPs) and follow through the escalation process as necessary
• Track all incidents to closure within service standards
• Perform data management and documentation duties to ensure accuracy of records
• Generate and prepare reports
• Source for viable vendors and request for quotation
• Identify opportunities for the automation of day-to-day operational processes such as data collection and
tracking
• Design and implement automation solutions
• Support ad-hoc duties and projects as assigned
Requirements
• Possess at least a diploma
• Excellent communication and writing skills
• Meticulous, excellent record keeping and documentation skills
• Good customer service skills
• Positive working attitude
• Willing to learn new skills
• Some background in IT preferred
Job Description
• Provide operational and administrative support to ensure smooth day-to-day operations
• Perform routine monitoring to detect any issues
• Act as point of contact for enquiries, service requests and incidents
• Resolve basic issues according to standard operating procedures (SOPs) and follow through the escalation process as necessary
• Track all incidents to closure within service standards
• Perform data management and documentation duties to ensure accuracy of records
• Generate and prepare reports
• Source for viable vendors and request for quotation
• Identify opportunities for the automation of day-to-day operational processes such as data collection and
tracking
• Design and implement automation solutions
• Support ad-hoc duties and projects as assigned
Requirements
• Possess at least a diploma
• Excellent communication and writing skills
• Meticulous, excellent record keeping and documentation skills
• Good customer service skills
• Positive working attitude
• Willing to learn new skills
• Some background in IT preferred