Checking job availability...
Original
Simplified
Provide hands-on technical support and troubleshooting for customers using products and applications in the laboratory setting, ensuring optimal performance and satisfaction.Product Training:
Conduct training sessions and workshops for customers and internal teams, demonstrating product features, applications, and best practices to enhance user knowledge and proficiency.Technical Expertise:
Serve as a subject matter expert for product applications, offering insights and recommendations based on customer needs and scientific advancements.Collaboration with Sales:
Work closely with the sales team to identify customer requirements, provide technical assistance during sales presentations, and contribute to the development of tailored solutions.Market Feedback:
Gather and communicate customer feedback and market insights to product development and marketing teams, helping to inform future product enhancements and strategies.Documentation and Reporting:
Maintain accurate records of customer interactions, training sessions, and technical support activities, providing regular updates to management.Continuous Learning:
Stay current with industry trends, emerging technologies, and competitive products, ensuring that knowledge is up-to-date to better serve customers.QualificationsEducation:
Bachelor’s or Master’s degree in Life Sciences, Biomedical Science, Biotechnology, or a related field.Experience:
3+ years of experience in a technical support or application specialist role within the biotechnology or life sciences industry.Technical Knowledge:
Strong understanding of laboratory techniques, workflows, and instrumentation, with the ability to communicate complex scientific concepts effectively.Communication Skills:
Excellent verbal and written communication skills in English, with the ability to engage and build relationships with customers and colleagues.Problem-Solving Skills:
Strong analytical and problem-solving abilities, with a customer-focused approach to addressing challenges.Why Join This Organization?This is an exciting opportunity to play a key role in supporting cutting-edge scientific solutions and making a significant impact in the life sciences field. If you are a motivated and knowledgeable professional looking to advance your career, we invite you to apply and become part of a team dedicated to innovation and excellence in scientific research!
Provide hands-on technical support and troubleshooting for customers using products and applications in the laboratory setting, ensuring optimal performance and satisfaction.Product Training:
Conduct training sessions and workshops for customers and internal teams, demonstrating product features, applications, and best practices to enhance user knowledge and proficiency.Technical Expertise:
Serve as a subject matter expert for product applications, offering insights and recommendations based on customer needs and scientific advancements.Collaboration with Sales:
Work closely with the sales team to identify customer requirements, provide technical assistance during sales presentations, and contribute to the development of tailored solutions.Market Feedback:
Gather and communicate customer feedback and market insights to product development and marketing teams, helping to inform future product enhancements and strategies.Documentation and Reporting:
Maintain accurate records of customer interactions, training sessions, and technical support activities, providing regular updates to management.Continuous Learning:
Stay current with industry trends, emerging technologies, and competitive products, ensuring that knowledge is up-to-date to better serve customers.QualificationsEducation:
Bachelor’s or Master’s degree in Life Sciences, Biomedical Science, Biotechnology, or a related field.Experience:
3+ years of experience in a technical support or application specialist role within the biotechnology or life sciences industry.Technical Knowledge:
Strong understanding of laboratory techniques, workflows, and instrumentation, with the ability to communicate complex scientific concepts effectively.Communication Skills:
Excellent verbal and written communication skills in English, with the ability to engage and build relationships with customers and colleagues.Problem-Solving Skills:
Strong analytical and problem-solving abilities, with a customer-focused approach to addressing challenges.Why Join This Organization?This is an exciting opportunity to play a key role in supporting cutting-edge scientific solutions and making a significant impact in the life sciences field. If you are a motivated and knowledgeable professional looking to advance your career, we invite you to apply and become part of a team dedicated to innovation and excellence in scientific research!