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- Coordinates, schedules and tracks the delivery of F5 Professional Services such as Implementations and Consulting engagements
- Accurately and timely processes and validates billing for Implementations and Consulting engagements
- Tracking, processing and forecasting revenue for PS services and Consulting engagements.
- Tracks Consulting Engagements and Installations from creation to closure in F5 systems
- Works with PS Management, Sales and Accounting teams to resolve engagement-related questions or issues
- Ensuring Consulting Engagements and Installations are delivered to closure in Oracle and Professional Services Automation Tool (PSA).
- Sends follow up Customer Satisfaction Surveys to customers once work is complete
- Excellent communications skills – both oral and written
- Self-motivated and self-starter
- Ability to multi-task in fast paced, demanding environment.
- Team player where appropriate and a quick learner
- Demonstrated Project Coordination skills or equivalent
- Great attention to details
- Working knowledge of Office 365 family (Outlook, MS Word, MS Excel, MS PowerPoint and SharePoint) is required
- Experience with Professional Services and/or Accounting or Finance is a plus
- Experience with scheduling, dispatching and accounting systems like Salesforce.com, Professional Services Automation System (PSA) or Oracle is a plus
- BA/BS Degree is preferred.
- Minimum 2 years of experience in a support/administrative role is required
- Minimum 2 years Customer Service experience in a fast-paced sales environment is required
- Hybrid working mode
- Career growth and development opportunities
- Recognitions and Rewards
- Employee Assistance Program
- Competitive pay,
Interest GroupsApply if you believe your own unique capabilities can contribute to the success of this role and our organization!#LI-YOThe Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .
- Coordinates, schedules and tracks the delivery of F5 Professional Services such as Implementations and Consulting engagements
- Accurately and timely processes and validates billing for Implementations and Consulting engagements
- Tracking, processing and forecasting revenue for PS services and Consulting engagements.
- Tracks Consulting Engagements and Installations from creation to closure in F5 systems
- Works with PS Management, Sales and Accounting teams to resolve engagement-related questions or issues
- Ensuring Consulting Engagements and Installations are delivered to closure in Oracle and Professional Services Automation Tool (PSA).
- Sends follow up Customer Satisfaction Surveys to customers once work is complete
- Excellent communications skills – both oral and written
- Self-motivated and self-starter
- Ability to multi-task in fast paced, demanding environment.
- Team player where appropriate and a quick learner
- Demonstrated Project Coordination skills or equivalent
- Great attention to details
- Working knowledge of Office 365 family (Outlook, MS Word, MS Excel, MS PowerPoint and SharePoint) is required
- Experience with Professional Services and/or Accounting or Finance is a plus
- Experience with scheduling, dispatching and accounting systems like Salesforce.com, Professional Services Automation System (PSA) or Oracle is a plus
- BA/BS Degree is preferred.
- Minimum 2 years of experience in a support/administrative role is required
- Minimum 2 years Customer Service experience in a fast-paced sales environment is required
- Hybrid working mode
- Career growth and development opportunities
- Recognitions and Rewards
- Employee Assistance Program
- Competitive pay,
Interest GroupsApply if you believe your own unique capabilities can contribute to the success of this role and our organization!#LI-YOThe Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .