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- Organizing department Team-building activities and IT Townhalls to support collaboration and engagement.
- Coordinating and facilitating IT project meetings, tracking progress, and following up on action items.
- Assisting in the preparation of presentations and reports for project updates and IT adoption performance tracking.
- Supporting stakeholder engagement efforts to drive awareness and smooth technology adoption.
- Collaborating with IT teams and vendors to develop self-service resources and support materials for end-users.
- Organizing training sessions and workshops to enhance productivity and collaboration across teams.
- Monitoring the effectiveness of IT adoption strategies and optimizing processes accordingly.
- Providing logistical and coordination support for IT-related events to ensure smooth execution.
- IT Adoption
- Support the development and execution of IT adoption strategies.
- Facilitate communication, organize training sessions and workshops to enhance technology adoption.
- Develop survey (using MS Forms) to collect feedback and measure adoption effectives
- Plan and conduct training or demo sessions and prepare educational resources to educate staff on IT& AI tools, such as MS 365 apps, Copilot, etc.
- Monitor and analyze staff usage of implemented tools, generating reports and insights on adoption patterns and areas for improvement.
- Collaborate with relevant stakeholders to address any gaps and promote continuous learning and development.
- Project Coordination & Execution
- Assist in managing new IT projects, coordinating project activities, and ensuring adherence to timelines
- Facilitate communication and collaboration among cross-functional teams, stakeholders, and project members to ensure effective information flow, timely decision-making.
- Coordinate with internal and external teams to track progress.
- Assist the Supervisor to maintain comprehensive project documentation, including progress reports and risk assessments.
- Stakeholder Engagement & Communication
- Work closely with key stakeholders to identify IT requirements and align solutions with business needs.
- Provide project status updates and facilitate discussions to ensure alignment.
- Gather feedback from users to improve technology adoption and IT service delivery.
- Event management
- Coordinate the booking of suitable venues and liaise with stakeholders on event requirements.
- Manage collaboration with external vendors, partners, and internal support functions (e.g., M&E, Facilities Management, Service Desk) to ensure venues are adequately equipped and set up.
- Ensure smooth execution of events, including IT adoption awareness sessions and workshops.
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Strong analytical, organizational skills and problem-solving abilities and a keen attention to detail to identify and resolve project issues.
- Proven experience in project administration, preferably in IT systems implementation.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft 365 Office and apps, with strong competency in Excel being a mandatory requirement.
- Experience with project management methodologies and tools.
- Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously.
- Professional certifications in project management (e.g., PMP, PRINCE2) are highly desirable.
- Prior experience in IT adoption initiatives and/or digital transformation effort is highly desirable.
- Organizing department Team-building activities and IT Townhalls to support collaboration and engagement.
- Coordinating and facilitating IT project meetings, tracking progress, and following up on action items.
- Assisting in the preparation of presentations and reports for project updates and IT adoption performance tracking.
- Supporting stakeholder engagement efforts to drive awareness and smooth technology adoption.
- Collaborating with IT teams and vendors to develop self-service resources and support materials for end-users.
- Organizing training sessions and workshops to enhance productivity and collaboration across teams.
- Monitoring the effectiveness of IT adoption strategies and optimizing processes accordingly.
- Providing logistical and coordination support for IT-related events to ensure smooth execution.
- IT Adoption
- Support the development and execution of IT adoption strategies.
- Facilitate communication, organize training sessions and workshops to enhance technology adoption.
- Develop survey (using MS Forms) to collect feedback and measure adoption effectives
- Plan and conduct training or demo sessions and prepare educational resources to educate staff on IT& AI tools, such as MS 365 apps, Copilot, etc.
- Monitor and analyze staff usage of implemented tools, generating reports and insights on adoption patterns and areas for improvement.
- Collaborate with relevant stakeholders to address any gaps and promote continuous learning and development.
- Project Coordination & Execution
- Assist in managing new IT projects, coordinating project activities, and ensuring adherence to timelines
- Facilitate communication and collaboration among cross-functional teams, stakeholders, and project members to ensure effective information flow, timely decision-making.
- Coordinate with internal and external teams to track progress.
- Assist the Supervisor to maintain comprehensive project documentation, including progress reports and risk assessments.
- Stakeholder Engagement & Communication
- Work closely with key stakeholders to identify IT requirements and align solutions with business needs.
- Provide project status updates and facilitate discussions to ensure alignment.
- Gather feedback from users to improve technology adoption and IT service delivery.
- Event management
- Coordinate the booking of suitable venues and liaise with stakeholders on event requirements.
- Manage collaboration with external vendors, partners, and internal support functions (e.g., M&E, Facilities Management, Service Desk) to ensure venues are adequately equipped and set up.
- Ensure smooth execution of events, including IT adoption awareness sessions and workshops.
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Strong analytical, organizational skills and problem-solving abilities and a keen attention to detail to identify and resolve project issues.
- Proven experience in project administration, preferably in IT systems implementation.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft 365 Office and apps, with strong competency in Excel being a mandatory requirement.
- Experience with project management methodologies and tools.
- Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously.
- Professional certifications in project management (e.g., PMP, PRINCE2) are highly desirable.
- Prior experience in IT adoption initiatives and/or digital transformation effort is highly desirable.