Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Customer Success Manager

Salary undisclosed
Checking job availability...
Original
Simplified
Position SummaryAs a Customer Success Manager, you will work with our customers to drive retention, renewals, adoption, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills as well as strong technical acumen. You will work with a variety of users within our hotel and hospitality partner’s organizations to achieve successful outcomes throughout the customer lifecycle. You will plan and execute strategy for the account - leveraging internal resources to achieve desired outcomes. You will be the primary contact for all things Cendyn to your assigned customer portfolio.We are open to hiring candidates in Singapore or Thailand only for this position.Essential Duties and Responsibilities:The essential functions include, but are not limited to the following:
  • Customer Relationship Management:
  • Manage a portfolio of accounts, fostering long-term business relationships with customers to support their success and engagement.
  • Serve as the primary contact for customers, guiding them from onboarding through renewal and beyond.
  • Customer Engagement & Strategy:
  • Implement proactive customer engagement strategies to drive product adoption, training, renewals, and revenue growth.
  • Develop and maintain Account Plans for each customer to ensure proactive management and alignment with company goals.
  • Customer Insights & Performance Indicators Monitoring:
  • Track and monitor customer KPIs such as platform usage, settings, and sentiment to maintain relationship health.
  • Conduct Business Reviews to share insights, set goals, consult on optimal product usage, and plan partnership development.
  • Issue Resolution & Advocacy:
  • Act as an escalation point to ensure timely and proactive resolution of issues.
  • Identify at-risk renewals and implement tailored remediation plans.
  • Serve as a customer advocate, collaborating with Sales, Product Management, Services, Support teams.
  • CRM & Internal Communication:
  • Maintain accurate account data, log tasks and activities, and track opportunities in the CRM system, SalesForce.
  • Communicate key account information to internal stakeholders.
  • Customer Education & Satisfaction:
  • Lead customer webinars and other educational sessions to support ongoing product adoption and proficiency.
  • Provide customers with updates and guidance on new features and product enhancements.
  • Promote satisfaction and loyalty by understanding business needs and consulting to achieve their objectives.
Minimum Qualifications (Knowledge, Skills, and Abilities):
  • Experience: Proven experience in Customer Success, Account Management, or a related field, ideally within a similar industry or equivalent relevant business knowledge
  • Proven experience in Customer Success or Account Management within a global SaaS or enterprise software environment, with a preference for experience handling large, strategic customers.
  • Proven ability to establish and nurture relationships with stakeholders at all organizational levels, including influential individuals, managers, and business development teams.
  • Demonstrated expertise in change management and driving business optimization initiatives.
  • Skills: Strong analytical, problem-solving, and communication skills. Ability to translate complex client needs into actionable strategies.
  • Excellent organizational skills, strong attention to detail.
  • Excellent written and verbal communication skills.
  • Strong analytical skills with an aptitude for translating quantitative and qualitative data into actionable plans.
  • Technical Knowledge: Understanding of relevant technologies, products, or services related to the role. Familiarity with CRM and data analytics tools is a plus.
  • Experience in Microsoft Suite (Outlook, Teams, Excel, Powerpoint) is preferred.
  • Proficiency in SalesForce, Planhat, ZenDesk, JIRA preferred.
  • Education: Bachelor’s degree in Business, Marketing, or a related field. Advanced degree or relevant certifications are a plus.
  • Bachelor’s degree-Field of Study: Business Administration, Hospitality or general Bachelor’s degree and proven experience, or a commensurate combination of education and experience or relevant business knowledge
  • Willing to travel based on customer and business needs.
Physical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.Position Type/Expected Hours of WorkThis is a full-time position. Days of work are Monday through Friday. Hours of work are according to terms and conditions and subject to changes by Manager’s communication and may have to accommodate customer schedules in different international time zones.EEO StatementCendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Position SummaryAs a Customer Success Manager, you will work with our customers to drive retention, renewals, adoption, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills as well as strong technical acumen. You will work with a variety of users within our hotel and hospitality partner’s organizations to achieve successful outcomes throughout the customer lifecycle. You will plan and execute strategy for the account - leveraging internal resources to achieve desired outcomes. You will be the primary contact for all things Cendyn to your assigned customer portfolio.We are open to hiring candidates in Singapore or Thailand only for this position.Essential Duties and Responsibilities:The essential functions include, but are not limited to the following:
  • Customer Relationship Management:
  • Manage a portfolio of accounts, fostering long-term business relationships with customers to support their success and engagement.
  • Serve as the primary contact for customers, guiding them from onboarding through renewal and beyond.
  • Customer Engagement & Strategy:
  • Implement proactive customer engagement strategies to drive product adoption, training, renewals, and revenue growth.
  • Develop and maintain Account Plans for each customer to ensure proactive management and alignment with company goals.
  • Customer Insights & Performance Indicators Monitoring:
  • Track and monitor customer KPIs such as platform usage, settings, and sentiment to maintain relationship health.
  • Conduct Business Reviews to share insights, set goals, consult on optimal product usage, and plan partnership development.
  • Issue Resolution & Advocacy:
  • Act as an escalation point to ensure timely and proactive resolution of issues.
  • Identify at-risk renewals and implement tailored remediation plans.
  • Serve as a customer advocate, collaborating with Sales, Product Management, Services, Support teams.
  • CRM & Internal Communication:
  • Maintain accurate account data, log tasks and activities, and track opportunities in the CRM system, SalesForce.
  • Communicate key account information to internal stakeholders.
  • Customer Education & Satisfaction:
  • Lead customer webinars and other educational sessions to support ongoing product adoption and proficiency.
  • Provide customers with updates and guidance on new features and product enhancements.
  • Promote satisfaction and loyalty by understanding business needs and consulting to achieve their objectives.
Minimum Qualifications (Knowledge, Skills, and Abilities):
  • Experience: Proven experience in Customer Success, Account Management, or a related field, ideally within a similar industry or equivalent relevant business knowledge
  • Proven experience in Customer Success or Account Management within a global SaaS or enterprise software environment, with a preference for experience handling large, strategic customers.
  • Proven ability to establish and nurture relationships with stakeholders at all organizational levels, including influential individuals, managers, and business development teams.
  • Demonstrated expertise in change management and driving business optimization initiatives.
  • Skills: Strong analytical, problem-solving, and communication skills. Ability to translate complex client needs into actionable strategies.
  • Excellent organizational skills, strong attention to detail.
  • Excellent written and verbal communication skills.
  • Strong analytical skills with an aptitude for translating quantitative and qualitative data into actionable plans.
  • Technical Knowledge: Understanding of relevant technologies, products, or services related to the role. Familiarity with CRM and data analytics tools is a plus.
  • Experience in Microsoft Suite (Outlook, Teams, Excel, Powerpoint) is preferred.
  • Proficiency in SalesForce, Planhat, ZenDesk, JIRA preferred.
  • Education: Bachelor’s degree in Business, Marketing, or a related field. Advanced degree or relevant certifications are a plus.
  • Bachelor’s degree-Field of Study: Business Administration, Hospitality or general Bachelor’s degree and proven experience, or a commensurate combination of education and experience or relevant business knowledge
  • Willing to travel based on customer and business needs.
Physical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.Position Type/Expected Hours of WorkThis is a full-time position. Days of work are Monday through Friday. Hours of work are according to terms and conditions and subject to changes by Manager’s communication and may have to accommodate customer schedules in different international time zones.EEO StatementCendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.