The Level 1 IT Support Technician is the first point of contact for end-user IT issues. This role provides initial troubleshooting, resolves basic technical problems, and escalates complex issues to higher-level support teams. The ideal candidate possesses excellent communication skills, a strong customer service orientation, and a basic understanding of IT systems.
This role requires the candidate to be seconded to the client's office. Exact location of the office will be shared during the interview session.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and ticketing system.
- Log and track support requests, ensuring timely resolution and clear communication.
- Troubleshoot and resolve common hardware and software issues, including password resets, network connectivity problems, and application errors.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
- Assist with user account management and access control.
- Follow established procedures and knowledge base articles to resolve issues efficiently.
- Escalate complex issues to Level 2 or Level 3 support teams as needed.
- Maintain accurate documentation of support activities and resolutions.
- Provide basic training and guidance to end-users on IT systems and applications.
- Maintain a high level of customer satisfaction.
Qualifications:
- Diploma or equivalent in Information Technology or a related field.
- Basic understanding of computer hardware, software, and networking concepts.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong customer service orientation.
- Familiarity with ticketing systems and remote support tools.
- Any relevant certifications are a plus.
Preferred Skills:
- Experience with Windows and macOS operating systems.
- Knowledge of Microsoft Office Suite and other common applications.
- Familiarity with network protocols and troubleshooting.
- Experience with active directory.
Job Type: Full-time
Pay: $2,200.00 - $2,500.00 per month
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekend availability
Supplemental Pay:
- Performance bonus
Education:
- Local Polytechnic Diploma (Preferred)
Experience:
- IT: 1 year (Preferred)
Work Location: In person
The Level 1 IT Support Technician is the first point of contact for end-user IT issues. This role provides initial troubleshooting, resolves basic technical problems, and escalates complex issues to higher-level support teams. The ideal candidate possesses excellent communication skills, a strong customer service orientation, and a basic understanding of IT systems.
This role requires the candidate to be seconded to the client's office. Exact location of the office will be shared during the interview session.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and ticketing system.
- Log and track support requests, ensuring timely resolution and clear communication.
- Troubleshoot and resolve common hardware and software issues, including password resets, network connectivity problems, and application errors.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
- Assist with user account management and access control.
- Follow established procedures and knowledge base articles to resolve issues efficiently.
- Escalate complex issues to Level 2 or Level 3 support teams as needed.
- Maintain accurate documentation of support activities and resolutions.
- Provide basic training and guidance to end-users on IT systems and applications.
- Maintain a high level of customer satisfaction.
Qualifications:
- Diploma or equivalent in Information Technology or a related field.
- Basic understanding of computer hardware, software, and networking concepts.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong customer service orientation.
- Familiarity with ticketing systems and remote support tools.
- Any relevant certifications are a plus.
Preferred Skills:
- Experience with Windows and macOS operating systems.
- Knowledge of Microsoft Office Suite and other common applications.
- Familiarity with network protocols and troubleshooting.
- Experience with active directory.
Job Type: Full-time
Pay: $2,200.00 - $2,500.00 per month
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekend availability
Supplemental Pay:
- Performance bonus
Education:
- Local Polytechnic Diploma (Preferred)
Experience:
- IT: 1 year (Preferred)
Work Location: In person