
Senior / Executive (Service Excellence)
Salary undisclosed
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- Assist in frontline service operations for feedback and appeals to MOH. The role includes handling public feedback and case management. • Analyse data (calls, emails) for reporting and provide customer insights, as well as support development/data insights projects
- Tertiary education in any discipline • Prior experience in QSM and/or healthcare is an advantage • Good writing skills and have project management experience • Pleasant, motivated self-starter who displays initiative and is a good team player • Strong initiative, resourceful and collaborative in working with internal and external stakeholders for co-solutions Key Competencies Require • Thinking Clearly & Making Sound Judgements - Strong analytical and critical thinking abilities to support the crafting of sound policy recommendations; ability to grasp timelines, operating context and ground realities. • Learning & Putting Skills into Action - Possesses the drive and curiosity to learn and apply new skills, knowledge and new ways of working. • Improving & Innovating - Ability to seek continual improvements, and to innovate and experiment while managing the risks involved. • Working Effectively with Stakeholders - Ability to mobilise and rally partners and stakeholders towards a collective purpose. As part of the shortlisting process for this role, candidates may be required to complete a medical declaration and/or undergo further assessment.
- Assist in frontline service operations for feedback and appeals to MOH. The role includes handling public feedback and case management. • Analyse data (calls, emails) for reporting and provide customer insights, as well as support development/data insights projects
- Tertiary education in any discipline • Prior experience in QSM and/or healthcare is an advantage • Good writing skills and have project management experience • Pleasant, motivated self-starter who displays initiative and is a good team player • Strong initiative, resourceful and collaborative in working with internal and external stakeholders for co-solutions Key Competencies Require • Thinking Clearly & Making Sound Judgements - Strong analytical and critical thinking abilities to support the crafting of sound policy recommendations; ability to grasp timelines, operating context and ground realities. • Learning & Putting Skills into Action - Possesses the drive and curiosity to learn and apply new skills, knowledge and new ways of working. • Improving & Innovating - Ability to seek continual improvements, and to innovate and experiment while managing the risks involved. • Working Effectively with Stakeholders - Ability to mobilise and rally partners and stakeholders towards a collective purpose. As part of the shortlisting process for this role, candidates may be required to complete a medical declaration and/or undergo further assessment.