Checking job availability...
Original
Simplified
- Monitor all reviews for the Singapore Cluster of properties and respond to the reviews within 24 hours after notifications are sent
- Assist properties to meet their annual target of reviews received
- Monitor, compile and send the listed competitors’ reviews to our Residence Managers and Regional General Manager at every month end
- Upload and publish all social media reviews onto respective property’s website for the Singapore Cluster
- Respond to all in-house surveys from guests or feedback made through Customer Relations’ website for the Singapore Cluster of properties on a timely basis
- Boost property’s Tripadvisor rankings
- Monitor individual property’s CSI (Customer Service Index) regularly and highlight property’s performance to Residence Manager and Guest Service Manager
- Identify areas for improvement and come up with feasible solutions
- Liaise with properties’ Residence Managers and Heads of Departments to ensure a better stay experience for returning guests
- Provide Customer Relations Team with case findings upon enquiries and share improvement plans
- Comprehensive medical coverage
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
About CapitaLand
Size | More than 250 |
Industry | Real Estate Development |
Location | Singapore |
Founded | 28 November 2000 |