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Service Contract Officer

Salary undisclosed

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Simplified
Responsibilities

  • To set up new machines or ITS contracts
  • To generate and send out contract renewal letters
  • To follow up and monitor customer’s reply for contract renewal
  • To renew service contract in system
  • To attend to customer’s request regarding transfer, termination, extension of contracts (FSA)
  • To generate monthly contract renewal report
  • To track contract renewal %
  • To compile reasons on why customers do not renew the contract
  • To generate EOL report and group by customer segmentation
  • To assist in customer loyalty/retention program
  • To perform updates on service contract in system
  • To perform other duties as requested by Management

Requirements

  • Minimum GCE O Level.
  • Preferably 1 year relevant working experience.
  • Must be proficient in office applications.
Responsibilities

  • To set up new machines or ITS contracts
  • To generate and send out contract renewal letters
  • To follow up and monitor customer’s reply for contract renewal
  • To renew service contract in system
  • To attend to customer’s request regarding transfer, termination, extension of contracts (FSA)
  • To generate monthly contract renewal report
  • To track contract renewal %
  • To compile reasons on why customers do not renew the contract
  • To generate EOL report and group by customer segmentation
  • To assist in customer loyalty/retention program
  • To perform updates on service contract in system
  • To perform other duties as requested by Management

Requirements

  • Minimum GCE O Level.
  • Preferably 1 year relevant working experience.
  • Must be proficient in office applications.