TikTok Shop - Moderation Operations Program Manager
Salary undisclosed
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Responsibilities
About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. As part of the GNE, the Regional Moderation team is in charge of reviewing sellers, listings and content on TikTok Shop for policy compliance. We partner with the Governance teams to maintain a ecosystem of global e-commerce.
We are actively seeking a skilled and detail-oriented professional to fill the role of Moderation Operations Program Manager. As a key member of our team, you will leverage your background in program management to enhance our operational processes within the fast-paced e-commerce landscape.
Responsibilities
- Work closely with cross-functional partners ( policy, product management, data analytics, engineering) to identify, assess and resolve auto/human moderation related issues in our products, systems, and processes.
- Manage queues and moderation platform configurations, and report on key metrics.
- Lead strategic projects, develop plans, facilitate meetings, and manage project teams and resources.
- Serve as a liaison between leadership and cross-functional teams, fostering collaboration.
- Proactively identify improvement opportunities to enhance project outcomes.
- Promote a culture of continuous improvement, encouraging innovation and best practices throughout the organization.
Qualifications
Minimum Qualifications
- Bachelor's Degree in Mathematics, business administration, or other relevant field.
- Proven experience in product operations and system optimization project management.
- 5 years experience in Trust & Safety or Content Moderation fields.
- Proactively identify improvement opportunities to enhance project outcomes.
- Critical thinking ability and good at problem-solving.
Preferred Qualifications
- Experience in the E-Commerce moderation sector.
- Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
- Experience defining and driving team KPIs, including prevalence measurements.
- Self-motivated with a strong track record in cross-functional stakeholder management.
- Able to thrive in an ambiguous working environment.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. As part of the GNE, the Regional Moderation team is in charge of reviewing sellers, listings and content on TikTok Shop for policy compliance. We partner with the Governance teams to maintain a ecosystem of global e-commerce.
We are actively seeking a skilled and detail-oriented professional to fill the role of Moderation Operations Program Manager. As a key member of our team, you will leverage your background in program management to enhance our operational processes within the fast-paced e-commerce landscape.
Responsibilities
- Work closely with cross-functional partners ( policy, product management, data analytics, engineering) to identify, assess and resolve auto/human moderation related issues in our products, systems, and processes.
- Manage queues and moderation platform configurations, and report on key metrics.
- Lead strategic projects, develop plans, facilitate meetings, and manage project teams and resources.
- Serve as a liaison between leadership and cross-functional teams, fostering collaboration.
- Proactively identify improvement opportunities to enhance project outcomes.
- Promote a culture of continuous improvement, encouraging innovation and best practices throughout the organization.
Qualifications
Minimum Qualifications
- Bachelor's Degree in Mathematics, business administration, or other relevant field.
- Proven experience in product operations and system optimization project management.
- 5 years experience in Trust & Safety or Content Moderation fields.
- Proactively identify improvement opportunities to enhance project outcomes.
- Critical thinking ability and good at problem-solving.
Preferred Qualifications
- Experience in the E-Commerce moderation sector.
- Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
- Experience defining and driving team KPIs, including prevalence measurements.
- Self-motivated with a strong track record in cross-functional stakeholder management.
- Able to thrive in an ambiguous working environment.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Responsibilities
About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. As part of the GNE, the Regional Moderation team is in charge of reviewing sellers, listings and content on TikTok Shop for policy compliance. We partner with the Governance teams to maintain a ecosystem of global e-commerce.
We are actively seeking a skilled and detail-oriented professional to fill the role of Moderation Operations Program Manager. As a key member of our team, you will leverage your background in program management to enhance our operational processes within the fast-paced e-commerce landscape.
Responsibilities
- Work closely with cross-functional partners ( policy, product management, data analytics, engineering) to identify, assess and resolve auto/human moderation related issues in our products, systems, and processes.
- Manage queues and moderation platform configurations, and report on key metrics.
- Lead strategic projects, develop plans, facilitate meetings, and manage project teams and resources.
- Serve as a liaison between leadership and cross-functional teams, fostering collaboration.
- Proactively identify improvement opportunities to enhance project outcomes.
- Promote a culture of continuous improvement, encouraging innovation and best practices throughout the organization.
Qualifications
Minimum Qualifications
- Bachelor's Degree in Mathematics, business administration, or other relevant field.
- Proven experience in product operations and system optimization project management.
- 5 years experience in Trust & Safety or Content Moderation fields.
- Proactively identify improvement opportunities to enhance project outcomes.
- Critical thinking ability and good at problem-solving.
Preferred Qualifications
- Experience in the E-Commerce moderation sector.
- Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
- Experience defining and driving team KPIs, including prevalence measurements.
- Self-motivated with a strong track record in cross-functional stakeholder management.
- Able to thrive in an ambiguous working environment.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. As part of the GNE, the Regional Moderation team is in charge of reviewing sellers, listings and content on TikTok Shop for policy compliance. We partner with the Governance teams to maintain a ecosystem of global e-commerce.
We are actively seeking a skilled and detail-oriented professional to fill the role of Moderation Operations Program Manager. As a key member of our team, you will leverage your background in program management to enhance our operational processes within the fast-paced e-commerce landscape.
Responsibilities
- Work closely with cross-functional partners ( policy, product management, data analytics, engineering) to identify, assess and resolve auto/human moderation related issues in our products, systems, and processes.
- Manage queues and moderation platform configurations, and report on key metrics.
- Lead strategic projects, develop plans, facilitate meetings, and manage project teams and resources.
- Serve as a liaison between leadership and cross-functional teams, fostering collaboration.
- Proactively identify improvement opportunities to enhance project outcomes.
- Promote a culture of continuous improvement, encouraging innovation and best practices throughout the organization.
Qualifications
Minimum Qualifications
- Bachelor's Degree in Mathematics, business administration, or other relevant field.
- Proven experience in product operations and system optimization project management.
- 5 years experience in Trust & Safety or Content Moderation fields.
- Proactively identify improvement opportunities to enhance project outcomes.
- Critical thinking ability and good at problem-solving.
Preferred Qualifications
- Experience in the E-Commerce moderation sector.
- Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
- Experience defining and driving team KPIs, including prevalence measurements.
- Self-motivated with a strong track record in cross-functional stakeholder management.
- Able to thrive in an ambiguous working environment.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.