Customer Success Associate (Fintech Startup)

Who we are

BuyTheSell builds software solutions for Investment banks. Join us on our mission to digitally transform the industry. Our next generation corporate access Software As a Service platform is used by the largest global investment banks and institutional investors around the world. We are a fintech startup that is aggressively growing and are looking for talented Software support individuals to join our team.

Tasks

• Respond promptly to client queries via email and phone.
• Conduct training sessions for existing clients for new product and functionality launches, making recommendations based on the client’s requirements.
• Ownership of the entire lifecycle of user issues: from the initial report, troubleshooting and replication of the issue, testing the fix and notifying the clients when resolved.
• Work with a team of talented likeminded colleagues to solve complex technical problems.
• Work closely with clients and Buythesell subject matter experts to ensure clients fully understand the product. Be the voice of your clients and a business analyst by evaluating, designing, prioritizing requests and then collaborating with the product team on the roadmap.

• Work closely with developers to translate and clarify requirements.

• Test new functionality, and bug fixes.
• Create and maintain internal and external documentation and videos.

Basic Qualifications

• Excellent written and spoken English.
• Technically minded, adept at learning new technology and complex software workflows.
• Detail-oriented, with a keen eye for visual perfection. Organized and able to multi-task.
• Comfortable working as part of a remote team in software support.
• Excited to work in a start-up environment, which will involve inventing and building processes.
• Keen interest in supporting software and learning about finance and investment banking.

Preferred Qualifications

• Strong verbal, written and presentation skills.
• Experience with the software development life cycle, including: business analysis, quality assurance (QA) and delivery.
• Experience working with MS Excel
• Experience working with SQL.
• Experience working with complex issues in ambiguous circumstances.
• Client-facing experience.

Leadership Skills

• Ability to work collaboratively in a team environment
• Comfortable multi-tasking
• Pro-active attitude and constantly looking for opportunities to improve the platform and improve the customer experience
• Sense of ownership and responsibility
• Eager and not afraid to learn something new

Other

You will work with a global team across New York, Budapest, Singapore and London. You will get first-hand experience in learning what it takes to support, a cloud-based SaaS platform that is globally redundant and always on. This is also a great opportunity to work in a true fintech company where you will acquire deep domain knowledge of the investment banking industry, as well as acquiring advanced business analyses/technical skills while evolving a SaaS software platform to support the largest most prestigious institutions in the world.

What we offer

The BTS platform is trusted by the world’s leading sell side investment banks across the Americas, EMEA and Asia Pacific, to execute their highest profile events and deliver an unrivalled experience to their buyside clients. Our philosophy is software should always be evolving and the real work begins once it goes production.

If you enjoy solving problems and learning new technologies, then you'll be a great fit.

Job Types: Full-time, Permanent

Pay: $3,000.00 - $4,500.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's or equivalent (Preferred)

Experience:

• Customer support: 1 year (Required)

License/Certification:

• authorization to work in Singapore (Required)

Work Location: In person

Who we are

BuyTheSell builds software solutions for Investment banks. Join us on our mission to digitally transform the industry. Our next generation corporate access Software As a Service platform is used by the largest global investment banks and institutional investors around the world. We are a fintech startup that is aggressively growing and are looking for talented Software support individuals to join our team.

Tasks

• Respond promptly to client queries via email and phone.
• Conduct training sessions for existing clients for new product and functionality launches, making recommendations based on the client’s requirements.
• Ownership of the entire lifecycle of user issues: from the initial report, troubleshooting and replication of the issue, testing the fix and notifying the clients when resolved.
• Work with a team of talented likeminded colleagues to solve complex technical problems.
• Work closely with clients and Buythesell subject matter experts to ensure clients fully understand the product. Be the voice of your clients and a business analyst by evaluating, designing, prioritizing requests and then collaborating with the product team on the roadmap.

• Work closely with developers to translate and clarify requirements.

• Test new functionality, and bug fixes.
• Create and maintain internal and external documentation and videos.

Basic Qualifications

• Excellent written and spoken English.
• Technically minded, adept at learning new technology and complex software workflows.
• Detail-oriented, with a keen eye for visual perfection. Organized and able to multi-task.
• Comfortable working as part of a remote team in software support.
• Excited to work in a start-up environment, which will involve inventing and building processes.
• Keen interest in supporting software and learning about finance and investment banking.

Preferred Qualifications

• Strong verbal, written and presentation skills.
• Experience with the software development life cycle, including: business analysis, quality assurance (QA) and delivery.
• Experience working with MS Excel
• Experience working with SQL.
• Experience working with complex issues in ambiguous circumstances.
• Client-facing experience.

Leadership Skills

• Ability to work collaboratively in a team environment
• Comfortable multi-tasking
• Pro-active attitude and constantly looking for opportunities to improve the platform and improve the customer experience
• Sense of ownership and responsibility
• Eager and not afraid to learn something new

Other

You will work with a global team across New York, Budapest, Singapore and London. You will get first-hand experience in learning what it takes to support, a cloud-based SaaS platform that is globally redundant and always on. This is also a great opportunity to work in a true fintech company where you will acquire deep domain knowledge of the investment banking industry, as well as acquiring advanced business analyses/technical skills while evolving a SaaS software platform to support the largest most prestigious institutions in the world.

What we offer

The BTS platform is trusted by the world’s leading sell side investment banks across the Americas, EMEA and Asia Pacific, to execute their highest profile events and deliver an unrivalled experience to their buyside clients. Our philosophy is software should always be evolving and the real work begins once it goes production.

If you enjoy solving problems and learning new technologies, then you'll be a great fit.

Job Types: Full-time, Permanent

Pay: $3,000.00 - $4,500.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's or equivalent (Preferred)

Experience:

• Customer support: 1 year (Required)

License/Certification:

• authorization to work in Singapore (Required)

Work Location: In person