Information Technology Support Specialist
Core Responsibilities
- End-user Support，Operation and Maintenance
- Provide daily IT support to employees (such as troubleshooting hardware/software issues, debugging audio and video equipment for meetings/events, etc.).
- Maintain office IT equipment (computers, printers, IP phones, video conferencing systems, etc.).
- Network and Infrastructure Management
- Monitor and maintain local infrastructure: the low-voltage electrical equipment room in the office (switches, firewalls, etc.), local servers, and AWS cloud resources.
- Perform tasks required by the Group's Information Technology Department, such as regular system updates, backups, and security audits, and cooperate with providing IT-related information required.
Job Requirements
- Technical Capabilities
- Have more than 3 years of IT support experience in a multi-device environment, be familiar with operating systems such as Windows and Mac, be familiar with Office and Office 365, be familiar with computer hardware, and be proficient in using and troubleshooting various meeting software and printers.
- Be familiar with ITIL.
- Have an understanding of enterprise-level network architecture.
- Have knowledge of server operation and maintenance (Windows/Linux).
- Have an understanding of Azure/AWS cloud services (EC2, S3, IAM).
- Soft Skills
- Possess excellent English communication skills (both written and oral) to communicate with users and the global IT team.
- Have excellent problem-solving skills.
- Have a strong sense of service.
- Be able to explain technical concepts to ordinary users in non-technical language.
- Preferred Qualifications
- Have experience in supporting the IT expansion of a rapidly growing office.
- Have certification qualifications such as ITIL, PMP, CCNA, etc.
Core Responsibilities
- End-user Support，Operation and Maintenance
- Provide daily IT support to employees (such as troubleshooting hardware/software issues, debugging audio and video equipment for meetings/events, etc.).
- Maintain office IT equipment (computers, printers, IP phones, video conferencing systems, etc.).
- Network and Infrastructure Management
- Monitor and maintain local infrastructure: the low-voltage electrical equipment room in the office (switches, firewalls, etc.), local servers, and AWS cloud resources.
- Perform tasks required by the Group's Information Technology Department, such as regular system updates, backups, and security audits, and cooperate with providing IT-related information required.
Job Requirements
- Technical Capabilities
- Have more than 3 years of IT support experience in a multi-device environment, be familiar with operating systems such as Windows and Mac, be familiar with Office and Office 365, be familiar with computer hardware, and be proficient in using and troubleshooting various meeting software and printers.
- Be familiar with ITIL.
- Have an understanding of enterprise-level network architecture.
- Have knowledge of server operation and maintenance (Windows/Linux).
- Have an understanding of Azure/AWS cloud services (EC2, S3, IAM).
- Soft Skills
- Possess excellent English communication skills (both written and oral) to communicate with users and the global IT team.
- Have excellent problem-solving skills.
- Have a strong sense of service.
- Be able to explain technical concepts to ordinary users in non-technical language.
- Preferred Qualifications
- Have experience in supporting the IT expansion of a rapidly growing office.
- Have certification qualifications such as ITIL, PMP, CCNA, etc.