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- Responsible for the client experience across all aspects of their relationship with Zodia. Develop good relationships with key contacts from the client’s organization.
- Act as the first point of contact with the client. Develop a good understand of the client’s primary business model to ensure the client receives a seamless and best-in-class experience.
- Conduct periodic service reviews and temperature checks with clients to anticipate their upcoming activities, priorities and needs.
- Inform and educate clients about new product features and releases. Work in sync with other internal functions to ensure minimal disruptions and transparency to clients.
- Identify potential new opportunities with clients and follow up on new revenue engagement.
- Attend to service issues impacting client, with a prompt response, and follow up internally to ensure issues are correctly prioritized and resolved.
- Gather clients’ requirements and feedback and collaborate with the product and Operations for end-to-end delivery of the required improvements.
- Develop an in-depth understanding of Zodia offering & products.
- Take on responsibility to truly understand client business models to help shape future product delivery.
- Private health care
- Travel Insurance
- Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)
- ESOP Plan
- Training & Development budget
- Work From Home - Flexible hours
- CPF Contribution
- 30 days annual leave plus bank holidays
- Responsible for the client experience across all aspects of their relationship with Zodia. Develop good relationships with key contacts from the client’s organization.
- Act as the first point of contact with the client. Develop a good understand of the client’s primary business model to ensure the client receives a seamless and best-in-class experience.
- Conduct periodic service reviews and temperature checks with clients to anticipate their upcoming activities, priorities and needs.
- Inform and educate clients about new product features and releases. Work in sync with other internal functions to ensure minimal disruptions and transparency to clients.
- Identify potential new opportunities with clients and follow up on new revenue engagement.
- Attend to service issues impacting client, with a prompt response, and follow up internally to ensure issues are correctly prioritized and resolved.
- Gather clients’ requirements and feedback and collaborate with the product and Operations for end-to-end delivery of the required improvements.
- Develop an in-depth understanding of Zodia offering & products.
- Take on responsibility to truly understand client business models to help shape future product delivery.
- Private health care
- Travel Insurance
- Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)
- ESOP Plan
- Training & Development budget
- Work From Home - Flexible hours
- CPF Contribution
- 30 days annual leave plus bank holidays