Operations Support Executive
$ 2,500 - $ 2,500 / month
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JOB SUMMARY
The Operations Support Executive ensures efficient pest management operations, overseeing multiple sites and projects within his assigned area. He is responsible for the overall planning, deployment, and management of resources of the assigned zones. The role also is responsible for leading and mentoring a team of Asst Manager and Executives from Client Success department.
Responsible in ensuring productivity and contract obligations are met and fulfilled, through effective coordination, scheduling, deployment, and quality of jobs.
KEY RESULT AREAS
Plans the daily manpower resource and deploys staff based on the weekly schedule.
Part of the Client Success department to ensure all contractual and ad hoc jobs are scheduled.
Ensures conformance to internal and external work procedures and quality standards.
Handles customer complaints (feedback through phone calls / emails) and conducts follow-up service calls/visits to clients to ensure customer satisfaction.
As the Quality Management representative of the company, ensures conformance and compliance to the ISO 9001 QMS procedures.
Attends to Clients as the Single Point of Contact for the appointed zone.
Handles customer enquiries via telephone and email enquiries.
Executes billing related activities.
Works closely with Area Managers on operational plans to ensure productivity KPIs are met.
Handles the required administrative duties together with the rest of the Team Members.
Performs any other related duties as instructed by the immediate superior.
WORK EXPERIENCE REQUIREMENTS
At least 3 years’ relevant experience in Pest Control or related services industry.
Preferably with a tertiary education.
Knowledge in operating ERP systems.
Valid NEA VCO license will be a bonus.
Results-driven, self-motivated, and able to work independently.
Self-motivated, sociable, and outgoing, with strong presentation and communication skills.
The Operations Support Executive ensures efficient pest management operations, overseeing multiple sites and projects within his assigned area. He is responsible for the overall planning, deployment, and management of resources of the assigned zones. The role also is responsible for leading and mentoring a team of Asst Manager and Executives from Client Success department.
Responsible in ensuring productivity and contract obligations are met and fulfilled, through effective coordination, scheduling, deployment, and quality of jobs.
KEY RESULT AREAS
Plans the daily manpower resource and deploys staff based on the weekly schedule.
Part of the Client Success department to ensure all contractual and ad hoc jobs are scheduled.
Ensures conformance to internal and external work procedures and quality standards.
Handles customer complaints (feedback through phone calls / emails) and conducts follow-up service calls/visits to clients to ensure customer satisfaction.
As the Quality Management representative of the company, ensures conformance and compliance to the ISO 9001 QMS procedures.
Attends to Clients as the Single Point of Contact for the appointed zone.
Handles customer enquiries via telephone and email enquiries.
Executes billing related activities.
Works closely with Area Managers on operational plans to ensure productivity KPIs are met.
Handles the required administrative duties together with the rest of the Team Members.
Performs any other related duties as instructed by the immediate superior.
WORK EXPERIENCE REQUIREMENTS
At least 3 years’ relevant experience in Pest Control or related services industry.
Preferably with a tertiary education.
Knowledge in operating ERP systems.
Valid NEA VCO license will be a bonus.
Results-driven, self-motivated, and able to work independently.
Self-motivated, sociable, and outgoing, with strong presentation and communication skills.