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Guest Relations Officer

  • Full Time, onsite
  • UE PARK AVENUE INTERNATIONAL PTE. LTD.
  • Toa Payoh, Singapore
Salary undisclosed

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Job summary:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Work visa can be provided for this role
  • Expected salary: $2,050 - $2,500 per month
  • Immediate start available

Core Responsibilities

  • Perform room check-ins and check-outs for guests
  • Handle room reservation requests for call-in or walk-in guests
  • Coordinate with housekeeping function to track and maintain accurate room status information
  • Promote accommodation packages, loyalty programmes and food and services offerings to guests
  • Perform cashier-related functions and guest account billing
  • Generate and check reports for accuracy
  • Handle incoming calls to address guests' requests or route calls to the relevant channels for follow-up
  • Adhere to personal grooming and hygiene standards to project a professional image
  • Attend to guests' enquiries and requests to address their needs
  • Handle guests' concerns and feedback to ensure guest satisfaction
  • Gather guest satisfaction levels and feedback on front office services for continuous improvement
  • Provide feedback and ideas to improve front office operations and enhance guest experience

Requirements:

  • People orientated with excellent customer service skill
  • Communication skills (written/verbal)
  • Proficient in OPERA will be added advantage
  • Able to perform rotating shift including PH and weekends
  • Fully vaccinated
  • Schedule (AM:7am-4pm, PM:2pm-11pm, Night:10.30pm-7.30am)
  • 5/6 days work week, 9 hours per day including 1 hour break
  • Entry Level are welcome, training will be provided
  • Singaporeans and candidates that do not require working visa
  • Welfare & Benefits:
  • Night shift allowance
  • Meal allowance
  • Quarterly performance incentives
  • Monthly & quarterly reward & recognition program
  • Annual leaves/ Other leaves
  • Dental & medical benefit
  • Insurance coverage
  • Staff discount
  • Company events