
Guest Relations Officer
Salary undisclosed
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Job summary:
- Flexible hours available
- 1 year of relevant work experience required for this role
- Work visa can be provided for this role
- Expected salary: $2,050 - $2,500 per month
- Immediate start available
Core Responsibilities
- Perform room check-ins and check-outs for guests
- Handle room reservation requests for call-in or walk-in guests
- Coordinate with housekeeping function to track and maintain accurate room status information
- Promote accommodation packages, loyalty programmes and food and services offerings to guests
- Perform cashier-related functions and guest account billing
- Generate and check reports for accuracy
- Handle incoming calls to address guests' requests or route calls to the relevant channels for follow-up
- Adhere to personal grooming and hygiene standards to project a professional image
- Attend to guests' enquiries and requests to address their needs
- Handle guests' concerns and feedback to ensure guest satisfaction
- Gather guest satisfaction levels and feedback on front office services for continuous improvement
- Provide feedback and ideas to improve front office operations and enhance guest experience
Requirements:
- People orientated with excellent customer service skill
- Communication skills (written/verbal)
- Proficient in OPERA will be added advantage
- Able to perform rotating shift including PH and weekends
- Fully vaccinated
- Schedule (AM:7am-4pm, PM:2pm-11pm, Night:10.30pm-7.30am)
- 5/6 days work week, 9 hours per day including 1 hour break
- Entry Level are welcome, training will be provided
- Singaporeans and candidates that do not require working visa
- Welfare & Benefits:
- Night shift allowance
- Meal allowance
- Quarterly performance incentives
- Monthly & quarterly reward & recognition program
- Annual leaves/ Other leaves
- Dental & medical benefit
- Insurance coverage
- Staff discount
- Company events