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Customer Service Staff

Salary undisclosed

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Job summary:
  • Flexible hours available
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,000 - $2,600 per month

Roles & Responsibilities

Job Description & Requirements

  • Process customer orders.

  • Process purchase orders to vendors.

  • Liaise with vendors on the rescheduling of products. Escalate and resolve line-down problems.

  • Monitor delivery schedules and expedite delivery of purchases.

  • Investigate and resolve problems with deliveries.

  • Process returns /claims. Arrange the return of damaged stocks to vendors.

  • Liaise and follow up with vendors on shortages or excess shipments.

  • Responsible for providing weekly reports as required.

  • Coordinates date and times of delivery to customers based on coordination with all departments applicable.

  • Develops and maintains relationships with purchasing contacts.

  • Check & verify invoices received from forwarders or courier companies before a/c processes payment, and raise SS documents if the charges are supposed to revert back to suppliers or customers.

  • Any other related projects/duties not indicated above will be assigned by the superior from time to time.

  • Liaison with sales, assist in processing quotations and orders loading.

  • To ensure timely delivery of shipments.

  • Constantly work on improving purchasing processes and developing cost-reduction initiatives.

  • minimum GCE “O” level or equivalent.

  • 2-3 years of working experience in customer service or buyer field.

  • Proficiency in MS Office, especially MS Excel.

  • Knowledge of ACCPAC will be an advantage

  • Effective communication skills and negotiation skills.

  • Initiative and hardworking.

  • Follow-up and attention to detail.