Team Lead, Enterprise Business Operations
Salary undisclosed
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- Leading and mentoring the policy administration team.
- Provide guidance and support to team members to ensure smooth daily operations.
- Help manage workload distribution and ensure tasks are completed on time.
- Oversee the implementation of policy administration processes and procedures.
- Ensure compliance with company standards and regulatory requirements.
- Identify and address any operational issues to maintain high-quality service delivery.
- Monitor and review the team’s output to ensure accuracy and completeness.
- Implement quality control measures and best practices to enhance service delivery.
- Assist in conducting regular audits and assessments to maintain standards.
- Assist in conducting regular trainings to ensure up to date knowledge.
- Contribute to the development and optimization of operational processes.
- Identify opportunities for process improvements and efficiency gains.
- Assist in implementing new systems and tools to enhance productivity.
- Act as a liaison between the Renewal team and other departments.
- Ensure effective communication of policies, procedures, and updates to the team.
- Coordinate with the product development team to provide feedback and insights.
- Assist in addressing and resolving escalations and issues promptly.
- Support conflict resolution efforts within the team and with external stakeholders.
- Strong operational and process management skills.
- Detail-oriented with a commitment to accuracy and quality.
- Excellent communication skills in English, both written and verbal.
- Proficient in using relevant software and tools.
- Strong problem-solving and decision-making abilities.
- Ability to work collaboratively in a team-oriented environment.
- Strong interpersonal and communication skills.
- Great initiative, drive, and ability to work well independently and effectively in a team.
- Highly adaptable and resilient with a strong eye for detail.
- Ability to manage multiple priorities in a fast-paced environment.
- 5 – 7 years of working experience with insurers or insurance related industry.
- Experience in employee benefits structure is highly desirable.
- Knowledge of term life or hospital and surgical plans is a must.
- Previous supervisory experience is a plus.
- M5
- Health Insurance
- Diploma or Degree
- Leading and mentoring the policy administration team.
- Provide guidance and support to team members to ensure smooth daily operations.
- Help manage workload distribution and ensure tasks are completed on time.
- Oversee the implementation of policy administration processes and procedures.
- Ensure compliance with company standards and regulatory requirements.
- Identify and address any operational issues to maintain high-quality service delivery.
- Monitor and review the team’s output to ensure accuracy and completeness.
- Implement quality control measures and best practices to enhance service delivery.
- Assist in conducting regular audits and assessments to maintain standards.
- Assist in conducting regular trainings to ensure up to date knowledge.
- Contribute to the development and optimization of operational processes.
- Identify opportunities for process improvements and efficiency gains.
- Assist in implementing new systems and tools to enhance productivity.
- Act as a liaison between the Renewal team and other departments.
- Ensure effective communication of policies, procedures, and updates to the team.
- Coordinate with the product development team to provide feedback and insights.
- Assist in addressing and resolving escalations and issues promptly.
- Support conflict resolution efforts within the team and with external stakeholders.
- Strong operational and process management skills.
- Detail-oriented with a commitment to accuracy and quality.
- Excellent communication skills in English, both written and verbal.
- Proficient in using relevant software and tools.
- Strong problem-solving and decision-making abilities.
- Ability to work collaboratively in a team-oriented environment.
- Strong interpersonal and communication skills.
- Great initiative, drive, and ability to work well independently and effectively in a team.
- Highly adaptable and resilient with a strong eye for detail.
- Ability to manage multiple priorities in a fast-paced environment.
- 5 – 7 years of working experience with insurers or insurance related industry.
- Experience in employee benefits structure is highly desirable.
- Knowledge of term life or hospital and surgical plans is a must.
- Previous supervisory experience is a plus.
- M5
- Health Insurance
- Diploma or Degree